The world feels lighter when you don’t carry it alone
We’re here for every member. Labels don’t apply. Judgment doesn’t exist. Read more to learn about your mental health care options, and how we can help.
Not finding what you need? Call Team Blue at 1-888-389-7764.
Discover options, answers, and understanding
Here's how to get started on finding care that works for you.
If you're facing a life-threatening situation call 911 or go to the nearest emergency room.
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| Your coverage might include care options like these |
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| Wellness offerings |
The self-care and mind/body benefits in your plan might surprise you. Discover discounts and offerings for:
And much more. |
| How to view your benefits |
MyBlue is your key to seeing all your benefits, all in one place. Follow these steps to view all the mental health care offered by your plan.
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| Not sure where to start or what’s covered? |
Team Blue is here for you. Our highly trained experts can help you find therapists, providers, and other resources. Call Team Blue: 1-888-389-7764 |
Use our Find a Doctor tool to find licensed therapists, counselors, psychiatrists, special facilities, and other resources. Sign in to MyBlue before starting your search, to be sure your results are in our network, and to avoid cost surprises.
Wondering if therapy is right for you? Here's some helpful reading.
First, if you’re not sure where to start, or how to find the right therapist for you, read our guide.
Next, keep in mind that you can see a licensed therapist online without leaving the comfort and convenience of home. Better yet, we’ve waived co-pays, co-insurance, and deductibles for all mental health covered services by video or phone with in-network providers, during the duration of the Massachusetts public health emergency*.
Use our Find a Doctor tool to find licensed therapists, counselors, psychiatrists, special facilities, and other resources. Sign in to MyBlue before starting your search, to be sure your results are in our network, and to avoid cost surprises.
Your coverage may also includes a Well Connection telehealth benefit. Through the Well Connection platform, you'll have access to a licensed therapist or psychiatrist. It’s convenient and confidential. Many plans include Well Connection but some, like our Medicare plans, do not. Check your plan benefits for details.
*Benefits may vary by plan.
You have two ways to access online programs:
| Program Option | Learn to Live®″, Our Online Mental Health Tool | New Directions, Our Assistance and Counseling Program |
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| What it is | Your plan may include access to this judgment-free way to assess and explore your feelings, thoughts, emotions, and mind. Designed by the mental health specialists from Learn to Live, an independent partner company, this tool can be used as often as you like. | All members may now access private online programs and counselors to help manage stress, anxiety, depression, and other conditions, through our partnership with New Directions. |
| Why members like it |
Many people have discovered that this platform can help them manage things like stress, anxiety, depression, and insomnia at their own pace. This program is:
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Many members find these kinds of programs helpful for working through challenging moments in life, like financial worry or workplace stress.
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| How to get started |
1. Sign in to MyBlue, or create account 2. Click on "My Plan & Claims" 3. Select "Online Mental Health Tool" 4. Then, take the 7-minute assessment to get started. * Don’t see Online Mental Health Tool? Many plans include this tool, but some, like our Medicare plans, do not. Not sure? Call Team Blue at 1-888-389-7764. |
It’s easy. Get started here. |
Whether it’s alcohol, prescriptions, or other substances, we specialize in support and hope. We can help you find remote treatment options, too.
Call on Team Blue: 1-888-389-7764. If you can’t find what you need or don’t understand your mental health benefits, we’re ready to help.
- How can we help? We're here if you need help finding a therapist or specialist; if you’re not sure what’s covered in your benefits; if you need a hard-to-find specialist; or, if you just don’t know where to start.
- Who will you talk to? You’ll start with a dedicated service representative, who will listen to your needs and try to solve your problem. We may then refer you to a Care Manager for specialized support, if needed.
Help yourself, help others
We believe there’s no age limit on mental health. Keep reading for resources to help yourself, your children, and aging family members. See all content.
Wellness offerings to boost well-being
Discover self-care and mind/body rewards and benefits to help you re-center, find calm, and feel less overwhelmed, including:
- Fitness and weight-loss incentives
- Yoga
- Pilates
- Massage therapy
- Acupuncture
And much more.
Your online mental health tool is here
It’s confidential. Self-guided. No-cost. Available 24/7.
It’s a judgment-free way to assess and explore your feelings, thoughts, emotions and mind. Designed by the behavioral health specialists from Learn to Live®″, an independent partner company, the tool can be used as often as you like — with programs to support:
- Social anxiety
- Depression
- Stress, anxiety, and worry
- Insomnia
- Substance use
Take the 7-Minute Assessment to get started: sign in to MyBlue, or create an account, then click Online Mental Health Tool under My Plan & Claims.
*Don’t see Online Mental Health Tool? Many plans include this tool, but some, like our Medicare plans, do not. Unsure? Call Team Blue at 1-888-389-7764.
Explore the benefits you have
Sign in to MyBlue or create an account. Click on "My Plans & Benefits." Choose your plan and select "View Plan Benefits." Select a mental health service to view your coverage.
team blue: Get the help you need
Struggling to find a therapist or understand your benefits? Team Blue’s highly trained experts are standing by to help.