The world feels lighter when you don’t carry it alone

I want to talk to a professional

First, if you’re not sure where to start, or how to find the right therapist for you, read our guide.

Next, keep in mind that you can see a licensed therapist online without leaving the comfort and convenience of home. Better yet, we’ve waived co-pays, co-insurance, and deductibles for all mental health covered services by video or phone with in-network providers, during the duration of the Massachusetts public health emergency*.

Use our Find a Doctor tool to find licensed therapists, counselors, psychiatrists, special facilities, and other resources. Sign in to MyBlue before starting your search, to be sure your results are in our network, and to avoid cost surprises.

Find a specialist

Your coverage may also includes a Well Connection telehealth benefit. Through the Well Connection platform, you'll have access to a licensed therapist or psychiatrist. It’s convenient and confidential. Many plans include Well Connection but some, like our Medicare plans, do not. Check your plan benefits for details.

*Benefits may vary by plan.

For Medicare HMO Blue and Medicare PPO Blue members: Effective January 1, 2021, Telehealth visits will include a member cost share as described in the Evidence of Coverage.

I’d prefer to guide myself online

You have two ways to access online programs:

Program Option	Learn to Live®″, Our Online Mental Health Tool	New Directions, Our Assistance and Counseling Program
What it is	Your plan may include access to this judgment-free way to assess and explore your feelings, thoughts, emotions, and mind. Designed by the mental health specialists from Learn to Live, an independent partner company, this tool can be used as often as you like.	All members may now access private online programs and counselors to help manage stress, anxiety, depression, and other conditions, through our partnership with New Directions.
Why members like it	Many people have discovered that this platform can help them manage things like stress, anxiety, depression, and insomnia at their own pace. This program is: Confidential Self-guided No-cost Available 24/7	Many members find these kinds of programs helpful for working through challenging moments in life, like financial worry or workplace stress. Confidential Self-guided Short-term
How to get started	1. Sign in to MyBlue, or create account 2. Click on "My Plan & Claims" 3. Select "Online Mental Health Tool" 4. Then, take the 7-minute assessment to get started. * Don’t see Online Mental Health Tool? Many plans include this tool, but some, like our Medicare plans, do not. Not sure? Call Team Blue at 1-888-389-7764.	It’s easy. Get started here.

 

I need help with a substance-use problem

Whether it’s alcohol, prescriptions, or other substances, we specialize in support and hope. We can help you find remote treatment options, too.

Find support

I need help finding support

Call on Team Blue: 1-888-389-7764. If you can’t find what you need or don’t understand your mental health benefits, we’re ready to help.

• How can we help? We're here if you need help finding a therapist or specialist; if you’re not sure what’s covered in your benefits; if you need a hard-to-find specialist; or, if you just don’t know where to start.
• Who will you talk to? You’ll start with a dedicated service representative, who will listen to your needs and try to solve your problem. We may then refer you to a Care Manager for specialized support, if needed.

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