update: KEEPING UP WITH CARE
Hospitals, doctors’ offices and medical facilities have taken steps to keep you safe during in-person visits. Don’t avoid seeking help for a chronic condition, a dramatic change in health, or important routine care.
To learn about your options and all the ways we’re expanding your access to care, visit our Coronavirus Resource Center.
Getting more. Now there’s a plan.
Your plan has more benefits than you probably realize. Tap into all of them, all in one place.
MyBlue is your key to more features and savings. Plus, up-to-date status for claims, your deductible, account balances, and more. It’s like a free upgrade for the plan you already have.
COVID-19 notice: Be sure to update your contact information on MyBlue so we can provide you with vital updates as the situation changes.
For cutting confusion,
call on Team Blue
Your plan comes with one coordinated team that is always there to help you understand, coordinate, and access your health care. To get the most from your benefits, just ask Team Blue.
The care you need. Whenever and wherever.
You have more ways than ever to get expert medical opinions and advice. Right when you need them.
24/7 nurse line
When you’re uncertain if your symptoms are serious or if an injury needs immediate care, get a nurse’s advice 24/7, even on holidays. And get answers at no additional cost to you.
Best for: Advice on when to seek care or questions about your symptoms, or whether they might be serious.
Remote Doctor Visits
NEW: EXPANDED TELEHEALTH COVERAGE: We’ve opened up access to telephone or video doctor visits by waiving all co-pays, co-insurance, and deductibles for these visits for the duration of the Massachusetts public health emergency. Simply arrange with your provider for Video Doctor Visits. If they offer them, they’re covered. Visit our coronavirus resource center for details. If your coverage already includes our telehealth benefit, please use our Well Connection platform.
Best for: colds, minor cuts, cough, wheezing, sore throat, headache or migraine, mild allergies, fever, skin rash, anxiety, depression.
Your doctor’s office is where you should start for scheduled checkups and for urgent health concerns that occur during office hours.
Best for: asthma, minor burns, nausea, urination problems, back pain, minor injuries, suspected flu, sinus infection, behavioral health, conjunctivitis or other eye irritation.
Go to a nearby urgent care center when you need immediate, in-person help for a non-life-threatening problem and you can't get in to see your doctor. Find an urgent care center near you.
Best for: joint/muscle pain or injuries, nausea or diarrhea, respiratory issues, bites, cuts, concussion screening, stitches, asthma attack, X-rays, and suspected strep throat or bronchitis.
Go to the nearest emergency room when you're facing a life-threatening situation or think you could put your health in danger by delaying care.
Best For: difficulty breathing, chest pain or upper abdominal pain or pressure, seizures, swelling or hives, severe burns, sudden blurred vision, fainting, sudden dizziness, persistent vomiting or diarrhea, and suddenly being unable to speak, see, walk, move, or comprehend.