FIVE EASY STEPS TO RECONNECT
WITH YOUR HEALTH
Everyone could use a jump start. It’s why we’ve created a 5-step checklist using benefits and resources you already have in your plan – to help you feel healthier, balance body and mind, and get support when and where you need it. Take the first step today.
ACCESS Your Plan With MyBlue
MyBlue is your online member account that gives you instant digital access to your plan benefits, tools and resources.
Get the latest on covid-19
From vaccines and boosters to testing and coverage, the latest COVID-19 information, all in one place.
Take time for your mental health
We’re making mental health care options more available to more members in more ways than ever before with remote therapy visits, self-guided programs, and wellness offerings. Take the first step and visit our Mental Health Resource Center.
The care you need. Whenever and wherever.
You have more ways than ever to get expert medical opinions and advice. Right when you need them.
24/7 nurse line
When you’re uncertain if your symptoms are serious or if an injury needs immediate care, get a nurse’s advice 24/7, even on holidays. And get answers at no additional cost to you.
Best for: Advice on when to seek care or questions about your symptoms, or whether they might be serious.
Remote doctor visits
We’re expanding the types of care available via telehealth to better meet the needs of our members. Any medically necessary service covered under a member’s health plan can now be performed via telehealth (by video or phone) when appropriate, and offered by your doctor.
If your coverage already includes our telehealth benefit, please use our Well Connection platform now available when you log in to MyBlue.
Best for: colds, minor cuts, cough, wheezing, sore throat, headache or migraine, mild allergies, fever, skin rash, anxiety, depression.
Doctor's office
Your doctor’s office is where you should start for scheduled checkups and for urgent health concerns that occur during office hours.
Best for: asthma, minor burns, nausea, urination problems, back pain, minor injuries, suspected flu, sinus infection, behavioral health, conjunctivitis or other eye irritation.
Urgent care
Go to a nearby urgent care center when you need immediate, in-person help for a non-life-threatening problem and you can't get in to see your doctor. Find an urgent care center near you.
Best for: joint/muscle pain or injuries, nausea or diarrhea, respiratory issues, bites, cuts, concussion screening, stitches, asthma attack, X-rays, and suspected strep throat or bronchitis.
Emergency room
Go to the nearest emergency room when you're facing a life-threatening situation or think you could put your health in danger by delaying care.
Best For: difficulty breathing, chest pain or upper abdominal pain or pressure, seizures, swelling or hives, severe burns, sudden blurred vision, fainting, sudden dizziness, persistent vomiting or diarrhea, and suddenly being unable to speak, see, walk, move, or comprehend.
Leading the way to
more equitable care
See what we’re doing to make health care more inclusive and accessible, for everyone.
Ranked #1 in member satisfaction
For the sixth year in a row, J.D. Power ranked us #1 in member satisfaction among all commercial health plans in Massachusetts.
Sarah Iselin named
new CEO
Returning to Blue Cross after 8 years, Sarah will succeed Andrew Dreyfus as CEO on January 1, 2023.