GET TO KNOW YOUR HEALTH PLAN
We've made it easy to get answers to your top questions so you can start making the most of your plan in 2025.
Discover all your plan has to offer on MyBlue, your online member account.
Create an account today.
EASILY ACCESS YOUR PLAN WITH MYBLUE
MyBlue is your personalized online member account that makes understanding and using your health plan simple.
A more personalized approach to finding care
We're here to make it easier to find a provider that works for you. We’ve identified care options and resources that are in your network, tailored to your unique needs, and accepting new patients.
Medicare plans that fit you
We're here to help you get the right coverage. Check out our Medicare Advantage plans with medical, dental, and prescription drug benefits, and great perks like $0 monthly premiums and $3,150 in Flex Card extras. Plus, we've got one of the largest provider networks in Massachusetts.
The care you need. Whenever and wherever.
You have more ways than ever to get expert medical opinions and advice — right when you need them.
24/7 nurse line
When you're uncertain if your symptoms are serious or if an injury needs immediate care, call the 24/7 Nurse Line to get answers to your questions at no additional cost to you.
Best for: Advice on when to seek care or questions about your symptoms, or whether they might be serious.
Remote doctor visits
We’re expanding the types of care available via telehealth to better meet the needs of our members. Any medically necessary service covered under a member’s health plan can now be performed via telehealth (by video or phone) when appropriate, and offered by your doctor.
If your coverage already includes our telehealth benefit, please use our Well Connection platform now available when you sign in to MyBlue.
Best for: colds, minor cuts, cough, wheezing, sore throat, headache or migraine, mild allergies, fever, skin rash, anxiety, depression.
Doctor's office
Your doctor’s office is where you should start for scheduled checkups and for urgent health concerns that occur during office hours.
Best for: asthma, minor burns, nausea, urination problems, back pain, minor injuries, suspected flu, sinus infection, behavioral health, conjunctivitis or other eye irritation.
Urgent care
Go to a nearby urgent care center when you need immediate, in-person help for a non-life-threatening problem and you can't get in to see your doctor. Find an urgent care center near you.
Best for: joint/muscle pain or injuries, nausea or diarrhea, respiratory issues, bites, cuts, concussion screening, stitches, asthma attack, X-rays, and suspected strep throat or bronchitis.
Emergency room
Go to the nearest emergency room when you're facing a life-threatening situation or think you could put your health in danger by delaying care.
Best For: difficulty breathing, chest pain or upper abdominal pain or pressure, seizures, swelling or hives, severe burns, sudden blurred vision, fainting, sudden dizziness, persistent vomiting or diarrhea, and suddenly being unable to speak, see, walk, move, or comprehend.
RANKED #1 IN MEMBER SATISFACTION
We’re proud to be ranked #1 in Massachusetts for Commercial Health Plan Member Satisfaction and most trusted.
we put the blue in bluebikes
With over 5,300 bikes across 13 municipalities and 25 million rides, we’re proud to sponsor Bluebikes in support of the health and wellness of our community.
Driving impactful health care improvements
In 2024, we partnered with industry and community leaders to drive lasting change in health care affordability, transparency, and stability.