mental health care
is health care
That’s why we’re committed to making mental health care options more available to more members in more ways than ever before. Visit our resource center to discover your options and learn more about trending topics.
Unlock the power of your plan
MyBlue is your key to more features and savings. Plus, up-to-date status for claims, your deductible, account balances, and more. It’s like an instant snapshot of your plan, including:
COVID-19 assistance and answers
Learn how we’re helping members stay safe, stay well, and stay informed during the pandemic at our Coronavirus Resource Center. We’ll keep you up to date on:
- How to get tested
- What’s covered in your plan
- How to safely seek non-Covid-19 medical care
- Pandemic-related mental and emotional support
B IS FOR BELIEVING
B is for Blue Cross. B is for Blue Shield. And B is for being the change health care needs. It starts with our renewed promise to put you at the center of all we do. A company-wide commitment, yes. But also a personal one. Because each of us is a member, too. So are we all in? Are we ready to do whatever it takes? Believe it.
The care you need. Whenever and wherever.
You have more ways than ever to get expert medical opinions and advice. Right when you need them.
24/7 nurse line
When you’re uncertain if your symptoms are serious or if an injury needs immediate care, get a nurse’s advice 24/7, even on holidays. And get answers at no additional cost to you.
Best for: Advice on when to seek care or questions about your symptoms, or whether they might be serious.
Remote Doctor Visits
NEW: EXPANDED TELEHEALTH COVERAGE: We’ve opened up access to telephone or video doctor visits by waiving all co-pays, co-insurance, and deductibles for these visits for the duration of the Massachusetts public health emergency. Simply arrange with your provider for Video Doctor Visits. If they offer them, they’re covered. Visit our coronavirus resource center for details. If your coverage already includes our telehealth benefit, please use our Well Connection platform.
Best for: colds, minor cuts, cough, wheezing, sore throat, headache or migraine, mild allergies, fever, skin rash, anxiety, depression.
Your doctor’s office is where you should start for scheduled checkups and for urgent health concerns that occur during office hours.
Best for: asthma, minor burns, nausea, urination problems, back pain, minor injuries, suspected flu, sinus infection, behavioral health, conjunctivitis or other eye irritation.
Go to a nearby urgent care center when you need immediate, in-person help for a non-life-threatening problem and you can't get in to see your doctor. Find an urgent care center near you.
Best for: joint/muscle pain or injuries, nausea or diarrhea, respiratory issues, bites, cuts, concussion screening, stitches, asthma attack, X-rays, and suspected strep throat or bronchitis.
Go to the nearest emergency room when you're facing a life-threatening situation or think you could put your health in danger by delaying care.
Best For: difficulty breathing, chest pain or upper abdominal pain or pressure, seizures, swelling or hives, severe burns, sudden blurred vision, fainting, sudden dizziness, persistent vomiting or diarrhea, and suddenly being unable to speak, see, walk, move, or comprehend.