Your Place for COVID-19 Answers and Assistance

We're covering the full cost of FDA-approved COVID-19 diagnostic testing with no cost sharing, as long as the test is ordered by a health care provider and meets CDC guidelines.

Medicare members, please refer to Medicare coverage details below.

We’re removing member cost share (copayments, co-insurance, and deductibles) for COVID-19-related inpatient care at both in- and out-of-network acute care facilities for our fully insured members.

Until further notice, simply arrange for your care as always, and your claims will be processed to reflect this coverage.

To access vital information and updates sign in to MyBlue or create an account.

Note: Self-insured accounts make their own plan cost-share decisions and may have chosen not to waive this inpatient cost share. If you have any questions about your plan, call Member Service at the number on your ID card.

We’ve enhanced routine care benefits so members can now get fully covered, routine dental checkups twice a year, without having to wait six months between them.

Get the Toothpic^®' Teledentistry App 
Get oral care recommendations from a licensed dentist. For a limited time, we’re offering Dental Blue members access to the Toothpic teledentistry app, at no cost. Download the app, submit a picture of your teeth and gums, then get a comprehensive report in as little as six hours, including oral care recommendations, from a licensed dentist. Learn more.  

Here’s how we’re enhancing Medicare benefits.

• Testing for COVID-19 is covered
  Medicare Part B (medical insurance) covers testing for COVID-19, with no cost share when your doctor or other health care provider orders it, if you were tested on or after Feb. 4, 2020.
• COVID-19 out-of-pocket costs are waived
  For members in our Medicare Advantage HMO Blue and PPO Blue, Managed Blue for Seniors, and Medex plans, we’ve waived the cost share related to medically necessary coronavirus testing, counseling, vaccinations, and treatment at doctor’s offices, ERs, and urgent care centers, in accordance with CDC and Massachusetts DPH guidelines.

Simply arrange for your care as usual, and your claims will be processed to reflect this coverage.

We’re removing copayments, co-insurance, or deductibles for all medically necessary COVID-19-related care received at:

• doctor’s offices
• urgent care centers
• emergency departments

Any medically necessary treatment for COVID-19 is covered under a member's health plan within the United States or internationally.

We’re also removing member cost share (copayments, co-insurance, and deductibles) for COVID-19-related inpatient care at both in- and out-of-network acute care facilities for our fully insured members.

Simply arrange for your care as always, and your claims will be processed to reflect these waived costs.

Note: Self-insured accounts design/customize their plans and benefits and may require inpatient cost share. If you have any questions about your plan, call Member Service at the number on your ID card.

We're waiving all member cost share (copayments, co-insurance, or deductibles) for members who receive care via, phone, video, or telehealth in place of an office visit, for COVID-19 services, when received from an in-network provider.

All members can talk to a licensed doctor or provider from the comfort and safety of home, limiting the potential exposure to, and spread of, the virus. Call your provider to request remote visits by phone or video. Members with our telehealth benefit are encouraged to use our Well Connection platform.

For Medicare HMO Blue and Medicare PPO Blue members:
For Medicare HMO Blue and Medicare PPO Blue members: Until further notice, telehealth cost share will be waived for primary care visits, urgently needed visits, health risk assessments and outpatient mental health visits. In addition, cost share will be waived for telehealth visits by a specialist if the visit is related to COVID-19.

*Benefits may vary by plan

We’ve removed any administrative barriers, such as prior authorizations and referrals, for medically appropriate care for COVID-19. We still require providers to notify us when a member is admitted to the hospital.

Simply make arrangements for care as usual, now with faster access.

The CARES Act passed by Congress includes a provision that allows members to use financial account funds to pay for over-the-counter (OTC) medications, without a prescription, as well as menstrual care products.

Claims must be for purchases made on or after January 1, 2020.

Merchants and financial account administrators are working to allow for payment for these products at the point-of-sale.

In the meantime, members can manually submit claims to their financial account administrator for reimbursement.

Important note: Plans vary by employer, and these changes don't necessarily change the benefits available under an employer's plan. Members should review plan documents carefully or consult their employers for information about their companies’ benefits.

If you're eligible, coverage for yourself and your dependents can be purchased directly from Blue Cross or any other health insurer, or through the Massachusetts Health Connector.

If you're interested in a Blue Cross plan, or to find out if you're eligible, please visit getbluema.com or call 1-800-422-3545.

If you have coverage through Dental Blue^®, and until further notice, you can receive care from your dentist via telephone or video if your dentist offers virtual services. Services provided by non-participating dentists could be subject to balance billing.

Our members are covered for emergency medical care while traveling internationally. If someone were to be hospitalized while traveling, costs would be covered according to the terms of your plan.

You can purchase additional health insurance designed for travelers from any number of companies. Blue Cross offers health insurance for travelers that provides extended coverage, called GeoBlue^®. You can learn more at geobluetravelinsurance.com/bcbsma, or by calling 1-855-481-6647.