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  1. Home
  2. Video Doctor Visit
Español Português 简体中文 Tiếng Việt Pусский

Doctors on call. On your device.

In response to COVID-19, members may now have access to telehealth with no cost-share. Simply call your provider to see if they offer remote doctor visits by phone or video. Visit our coronavirus resource center for details and exclusions.

If your coverage already includes a telehealth benefit, use our Well Connection platform — or download the app to get started. Many plans include Well Connection, but some, like Medicare, don't. Not sure? Call Team Blue at 1-800-262-BLUE (2583) 

Download on App Store Download on Google Play

Real doctors. Real experience. Really fast.

 

Get confidential care,
remotely

Speak face-to-face with a doctor, in the privacy of your home.*

 

Mental health visits
that come to you

Talk to a licensed therapist – on your terms. It's convenient and completely confidential.

 

Highly experienced,
highly rated

Qualified practitioners. Rated 4.8/5 stars and averaging 15 years of experience.**

Is a video doctor visit right for me?

Our doctors can do a lot over your tablet, laptop, or smartphone. Here’s how members are using this service.

"I’m not feeling well."

Get care for: 

  • Cold and flu symptoms
  • Fever
  • Runny nose, sinus pain 
  • Cough, wheezing
  • Sore throat
  • Headaches and migraines
  • Diarrhea
  • Skin rash

“I need emotional support.”

Talk to a therapist about:

  • Depression and anxiety
  • Substance use disorder
  • Loss of a loved one
  • Couples therapy
  • Emotional trauma
  • Stress

“My loved one is under the weather.”

If they’re on your plan:

  • Set up an appointment
  • Get quick, expert family care
  • Save time in your busy family schedule

How does a video doctor visit work?

See how easy it is to start a session.

Read transcript

Video chatting with friends and family, from any location, is no big deal. 

But, having a video visit with your doctor, when and where you want, is.

- Ah.

- Yeah, that throat looks pretty red.

- Okay.

- How about your ears? Any discomfort there?

Well Connection is changing healthcare forever. 

Get connected now and see a real doctor using live video visits, no matter where you are, anytime day or night. 

Connect with licensed doctors who can review your medical history, diagnose and treat your symptoms and prescribe medication if necessary. 

Well Connection is easy to use, low cost, secure and confidential.

 And provides convenient access to treatment for minor medical and behavioral health issues, like flu, migraines, bronchitis, insomnia and depression.

 It's easy to get started. Get connected to Well Connection by downloading the app, creating an account, choosing the type of service, selecting a doctor.

 With Well Connection, you'll spend less time in waiting rooms and more time on the things that really matter.

 Getting sick isn't convenient, Well Connection is.

FAQ Answered ASAP.

Are video doctor visits included in my benefits?

Call 1-800-262-BLUE (2583) to see if video doctor visits are included in your plan. If they are, your benefits will cover live video chats with:

  • Licensed doctors and other providers
  • Local doctors and other providers in the Blue Cross Blue Shield of Massachusetts network who offer live video chats through another service.
Is the online visit secure?

Absolutely. We make sure all doctors and providers maintain private and secure online access. That means your visits are always safe and confidential. All live video visits are treated in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

How do I get started?

If you have this benefit, you can access the app on a mobile device or visit Well Connection. As long as you or your family members have an internet connection and smartphone, tablet, or computer with a webcam, you can get virtual medical and behavioral health care from anywhere in the United States (these visits aren't available outside the U.S., as doctors must be licensed in the prescribing country). Simply sign in, choose the kind of care you want, and pick a provider. For therapy visits, you'll need to schedule an appointment in advance.

Do I need a referral?

No, but always let your primary care physician (PCP) know about any care you get from online doctors or other providers. Your PCP may want to speak with you about the care you received, based on your medical history.

Will my HMO cover video appointments?

To verify your coverage, call 1-800-262-BLUE (2583).

Can I explore other options for doctors?

Yes. If this benefit is part of your plan, you have access to any of your providers in the Blue Cross Blue Shield of Massachusetts network that offer live video services.

Who are these doctors and what are their qualifications?

The doctors and providers in the Well Connection national network are licensed and pre-screened for quality and care, so you should get an accurate diagnosis and treatment, along with the personal touch you’d get in an office setting.

How do I keep my primary care provider in the loop?

After your live video chat ends, you’ll receive a summary of the visit. You should immediately share it with your primary care provider.

Can I get a prescription through my online visit?

That depends on the state law where you receive care and the clinical prescribing rules and standards of care. A doctor may write and send a prescription for certain health conditions to your preferred pharmacy, but an online doctor visit doesn't guarantee it will be accepted. The pharmacy will contact you if more information is needed.

Please note: Doctors and other providers can’t write prescriptions for controlled substances or for behavioral health conditions from an online doctor visit. You may want to discuss next steps with your PCP.

Is this service appropriate in an emergency?

No. For serious or life-threatening conditions, call 911 or go immediately to the nearest emergency room.

Can I use the "Find a Doctor" tool to look up doctors near me who offer live video services?

Yes. You can search for local doctors and providers in the Blue Cross Blue Shield of Massachusetts network who offer live video visits by going to Find a Doctor and selecting "Tech Savvy Office" under "Refine Your Results." To find doctors and providers through Well Connection, you must search for them on the Well Connection app or at Well Connection website.

View Well Connection Privacy Policy

*Medical services are available 24/7. Behavioral health visits must be made by appointment. If your local doctor in the Blue Cross Blue Shield of Massachusetts network offers covered services using live video visits through a service other than Well Connection, you’re still covered. This service is only available in the United States.
**Source: American Well. AmWell TeleHealth Report, February 2018. Patient Satisfaction Survey Data compiled December 2017-February 2018. Data, compiled December 2017-February 2018.

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ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia con el idioma. Llame al número de Servicio al Cliente que figura en su tarjeta de identificación llamada 1-800-472-2689 (TTY: 711 ).

ATENÇÃO: Se fala português, são-lhe disponibilizados gratuitamente serviços de assistência de idiomas. Telefone para os Serviços aos Membros, através do número no seu cartão ID chamar  1-800-472-2689 (TTY: 711 ).

ATTENTION : si vous parlez français, des services d’assistance linguistique sont disponibles gratuitement. Appelez le Service adhérents au numéro indiqué sur votre carte d’assuré appel 1-800-472-2689  (TTY : 711 ).

注意:如果您讲中文,我们可向您免费提供语言协助服务。请拨打您 ID  卡上的号码联系会员服务部 通话 1-800-472-2689(TTY  号码:711 )。

ATANSYON: Si ou pale kreyòl ayisyen, sèvis asistans nan lang disponib pou ou gratis. Rele nimewo Sèvis Manm nan ki sou kat Idantitifkasyon w lan (Sèvis pou Malantandan Rele 1-800-472-2689 TTY: 711 ).

LƯU .: Nếu quý vị n.i Tiếng Việt, c.c dịch vụ hỗ trợ ng.n ngữ được cung cấp cho quý vị miễn ph.. Gọi cho Dịch vụ Hội vi.n theo số tr.n thẻ ID của quý vị Cuộc gọi 1-800-472-2689 (TTY: 711 ).

ВНИМАНИЕ: если Вы говорите по-русски, Вы можете воспользоваться бесплатными услугами переводчика. Позвоните в отдел обслуживания клиентов по номеру, указанному в Вашей идентификационной карте вызов  1-800-472-2689 (телетайп: 711 ).

ការជូនដំណឹង៖ ប្រសិនប. ើអ្នកនិយាយភាសា ខ្មែរ សេ  វាជំនួយភាសាឥតគិតថ្លៃ គឺអាចរកបានសម្  រាប ់អ្នក។ សូមទូរស័ព្ទទ ៅផ ្នែ កសេ  វាសមា  ជិកតាមល េខន  ៅល.  ើប ័ណ្ណ សម្  គាល ់ខ្លួ ខ្លួ នរប ស់អ្នក ហៅ  1-800-472-2689 (TTY: 711) ។

ATTENZIONE: se parlate italiano, sono disponibili per voi servizi gratuiti di assistenza linguistica. Chiamate il Servizio per i membri al numero riportato sulla vostra scheda identificativa chiamata  1-800-472-2689 (TTY: 711 ).

참고 : 한국어를 사용하는 경우 언어 지원 서비스를 무료로 사용할 수 있습니다. 신분증에있는 전화 번호 1-800-472-2689 (TTY : 711)로 회원 서비스에 연락하십시오.

ΠΡΟΣΟΧΗ: Εάν μιλάτε Ελληνικά, διατίθενται για σας υπηρεσίες γλωσσικής βοήθειας, δωρεάν. Καλέστε την Υπηρεσία Εξυπηρέτησης Μελών στον αριθμό της κάρτας μέλους σας (ID Card) κλήση 1-800-472-2689 (TTY: 711 ).

UWAGA: Osoby posługujące się językiem polskim mogą bezpłatnie skorzystać z pomocy językowej. Należy zadzwonić do Działu obsługi ubezpieczonych pod numer podany na identyfikatorze zadzwoń 1-800-472-2689 (TTY: 711 ).

ध्यान दें: य दि  आप ह िन् दी बोलते ह ैं, तो भा षा  सहाय  ता  सेवा एँ, आप के लि ए नि :शुल्क  उपलब्ध ह ैं। सदस्य  सेवा ओं को आपके आई.डी. कार  ्ड पर दि ए गए नंबर पर कॉल करें  कॉल 1-800-472-2689 ( टी .टी .वा ई.: 711).

ધ્યાન આપો:  જો તમે ગુજરા તી બોલતા  હો, તો તમને ભા ષા કીય  સહાય  તા  સેવા ઓ વિ ના  મૂલ્યે  ઉપલબ્ધ છે. તમા રા  આઈડી કાર  ્ડ પર આપેલા  નંબર પર Member Service  ને કૉલ કરો કૉલ કરો 1-800-472-2689 (TTY: 711).

PAUNAWA: Kung nagsasalita ka ng wikang Tagalog, mayroon kang magagamit na mga libreng serbisyo para sa tulong sa wika. Tawagan ang Mga Serbisyo sa Miyembro sa numerong nasa iyong ID Card tumawag 1-800-472-2689 (TTY: 711 ).

お知らせ:日本語をお話しになる方は無料の言語アシスタンスサービスをご利用いただけます。ID カードに記載の電話番号を使用してメンバーサービスまでお電話ください 呼び出す 1-800-472-2689(TTY: 711 )。

ACHTUNG: Wenn Sie Deutsche sprechen, steht Ihnen kostenlos fremdsprachliche Unterstützung zur Verfügung. Rufen Sie den Mitgliederdienst unter der Nummer auf Ihrer ID-Karte an Anrufen 1-800-472-2689 (TTY: 711 ).

ຂໍ້ຄວນໃສ່ໃຈ: ຖ້າເຈົ້າເວົ້າພາສາລາວໄດ້, ມີການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາໃຫ້ທ່ານໂດຍບໍ່ເສຍຄ່າ. ໂທ ຫາ ຝ່າຍບໍລິການສະ ມາ ຊິກທີ່ໝາຍເລກໂທລະສັບຢູ່ໃນບັດຂອງທ່ານ ໂທ 1-800-472-2689 (TTY: 711).

BAA !KOHWIINDZIN DOO&G&: Din4 k’ehj7 y1n7[t’i’go saad bee y1t’i’ 47 t’11j77k’e bee n7k1’a’doowo[go 47 n1’ahoot’i’. D77 bee an7tah7g7 ninaaltsoos bine’d44’ n0omba bik1’7g7ij8’ b44sh bee hod77lnih call 1-800-472-2689 (TTY: 711).

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