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  1. Home
  2. Video Doctor Visit
Español Português 简体中文 Tiếng Việt Pусский

Doctors on call. On your device.

When you need convenient access to care, try Well Connection. A network of telehealth providers for medical and mental health needs,* with easy access via your computer or mobile device.

Well Connection is now part of MyBlue! Eligible members can now access the same convenient care offered by Well Connection, by signing into their MyBlue account. If your plan includes Well Connection, you'll see Well Connection Video Visits under My Care in the navigation after signing in. Many plans include Well Connection but some, like Medicare, don't. Not sure? Call Team Blue at 1-800-262-BLUE (2583). 

Real doctors. Real experience. Really fast.

 

Get confidential care,
remotely

Speak face-to-face with a doctor, in the privacy of your home.*

 

Mental health visits
that come to you

Talk to a licensed therapist—on your terms. It’s convenient and confidential.

 

Highly experienced,
highly rated

Qualified practitioners. Rated 4.8/5 stars and averaging 15 years of experience.**

Is a video doctor visit right for me?

Our doctors can do a lot over your tablet, laptop, or smartphone. Here’s how members are using this service.

"I’m not feeling well."

Get care for: 

  • Cold and flu symptoms
  • Fever
  • Runny nose, sinus pain 
  • Cough, wheezing
  • Sore throat
  • Headaches and migraines
  • Skin rash

“I need emotional support.”

Talk to a therapist about:

  • Depression and anxiety
  • Substance use disorder
  • Loss of a loved one
  • Couples therapy
  • Emotional trauma
  • Stress

“My loved one is under the weather.”

If they’re on your plan:

  • Set up an appointment
  • Get quick, expert family care
  • Save time in your busy family schedule

FAQ Answered ASAP.

Common questions about Well Connection are listed below. If you need further assistance, please call Well Connection Customer Support at 1-855-292-6355.

Is this service appropriate in an emergency?

No. For serious or life-threatening conditions, call 911 or go to the nearest emergency room immediately.

Can my child have a visit using Well Connection?

Yes. If your child or other dependent is under 18 and covered by your plan, they can have a Well Connection visit. To have a video doctor visit for your underage child or dependent, create your own profile first. Once you’ve selected a doctor, you’ll be asked who the visit is for. There, you can enter your child’s information for the visit. If your child or dependent is over 18, they should set up their own account through MyBlue.

Why do you need to know my state/location?

Your state is used to match you up with doctors who are licensed in that area. If you travel to a new state, please ensure that you enable location services on your mobile device. Or if using the web experience, update your current location before choosing your service.

Why am I required to enter my phone number?

If your visit is interrupted for any reason, the provider can use this number to call you back and finish your conversation. They may also want to follow up with you after your visit.

Are Well Connection visits secure?

Absolutely. We make sure all doctors and providers maintain private and secure online access. That means your visits are always safe and confidential. All video doctor visits are treated in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Do I need a referral?

No, but always let your primary care provider (PCP) know about any care you get from online doctors or other providers. Your PCP may want to speak with you about the care you received, based on your medical history.

Who are the Well Connection doctors and what are their qualifications?

The doctors and providers in the Well Connection national network are licensed and pre-screened for quality and care, to help ensure accurate diagnosis and treatment, along with the personal touch you’d get in an office setting.

How do I keep my PCP updated?

After your video doctor visit ends, you’ll receive a summary of the visit in your Well Connection inbox. You may choose to share it with your PCP by email or by printing a copy and sending it to them.

Can I get a prescription through my video doctor visit?

Yes. Well Connection providers are able to prescribe. However, there are many medications that can't be prescribed online, including controlled substances.

Please note: Doctors and other providers, including psychiatrists, can’t write prescriptions for controlled substances regulated by the Drug Enforcment Administration, during an online doctor visit. You may want to discuss next steps with your PCP.

What is a Group/Service Key?

This isn't common, but in some instances your employer, health plan, or provider may give you a code to enter when you first enroll in Well Connection. If you didn’t receive a code, just leave this field blank.

Do I have a choice of which provider I visit with Well Connection?

Before starting your visit, or scheduling an appointment, we’ll show you a list of available doctors, their experience and ratings. Choose the doctor that works best for you.

Should I keep my Well Connection app?

No. You no longer need the Well Connection app and can remove it from your device. All Well Connection visits will now be accessed through MyBlue, and the Well Connection app will no longer be supported.

View Well Connection Privacy Policy

*Medical services are available 24/7. Behavioral health visits must be made by appointment. If your local doctor in the Blue Cross Blue Shield of Massachusetts network offers covered services using live video visits through a service other than Well Connection, you’re still covered. This service is only available in the United States.
**Source: American Well. AmWell TeleHealth Report, February 2018. Patient Satisfaction Survey Data compiled December 2017-February 2018. Data compiled December 2017-February 2018.

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ATTENTION: If you speak a language other than English, language assistance services are available to you free of charge. Call 1-800-200-4255(TTY: 711).

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia con el idioma. Llame al número de Servicio al Cliente que figura en su tarjeta de identificación llamada 1-800-472-2689 (TTY: 711).

ATENÇÃO: Se fala português, são-lhe disponibilizados gratuitamente serviços de assistência de idiomas. Telefone para os Serviços aos Membros, através do número no seu cartão ID chamar 1-800-472-2689 (TTY: 711).

ATTENTION : si vous parlez français, des services d’assistance linguistique sont disponibles gratuitement. Appelez le Service adhérents au numéro indiqué sur votre carte d’assuré appel 1-800-472-2689  (TTY : 711).

注意:如果您讲中文,我们可向您免费提供语言协助服务。请拨打您 ID  卡上的号码联系会员服务部 通话 1-800-472-2689(TTY  号码:711)。

ATANSYON: Si ou pale kreyòl ayisyen, sèvis asistans nan lang disponib pou ou gratis. Rele nimewo Sèvis Manm nan ki sou kat Idantitifkasyon w lan (Sèvis pou Malantandan Rele 1-800-472-2689 TTY: 711).

LƯU .: Nếu quý vị n.i Tiếng Việt, c.c dịch vụ hỗ trợ ng.n ngữ được cung cấp cho quý vị miễn ph.. Gọi cho Dịch vụ Hội vi.n theo số tr.n thẻ ID của quý vị Cuộc gọi 1-800-472-2689 (TTY: 711).

ВНИМАНИЕ: если Вы говорите по-русски, Вы можете воспользоваться бесплатными услугами переводчика. Позвоните в отдел обслуживания клиентов по номеру, указанному в Вашей идентификационной карте вызов 1-800-472-2689 (телетайп: 711).

ការជូនដំណឹង៖ ប្រសិនប. ើអ្នកនិយាយភាសា ខ្មែរ សេ  វាជំនួយភាសាឥតគិតថ្លៃ គឺអាចរកបានសម្  រាប ់អ្នក។ សូមទូរស័ព្ទទ ៅផ ្នែ កសេ  វាសមា  ជិកតាមល េខន  ៅល.  ើប ័ណ្ណ សម្  គាល ់ខ្លួ ខ្លួ នរប ស់អ្នក ហៅ 1-800-472-2689 (TTY: 711) ។

ATTENZIONE: se parlate italiano, sono disponibili per voi servizi gratuiti di assistenza linguistica. Chiamate il Servizio per i membri al numero riportato sulla vostra scheda identificativa chiamata 1-800-472-2689 (TTY: 711).

참고 : 한국어를 사용하는 경우 언어 지원 서비스를 무료로 사용할 수 있습니다. 신분증에있는 전화 번호 1-800-472-2689 (TTY : 711)로 회원 서비스에 연락하십시오.

ΠΡΟΣΟΧΗ: Εάν μιλάτε Ελληνικά, διατίθενται για σας υπηρεσίες γλωσσικής βοήθειας, δωρεάν. Καλέστε την Υπηρεσία Εξυπηρέτησης Μελών στον αριθμό της κάρτας μέλους σας (ID Card) κλήση 1-800-472-2689 (TTY: 711).

UWAGA: Osoby posługujące się językiem polskim mogą bezpłatnie skorzystać z pomocy językowej. Należy zadzwonić do Działu obsługi ubezpieczonych pod numer podany na identyfikatorze zadzwoń 1-800-472-2689 (TTY: 711).

ध्यान दें: य दि  आप ह िन् दी बोलते ह ैं, तो भा षा  सहाय  ता  सेवा एँ, आप के लि ए नि :शुल्क  उपलब्ध ह ैं। सदस्य  सेवा ओं को आपके आई.डी. कार  ्ड पर दि ए गए नंबर पर कॉल करें  कॉल 1-800-472-2689 ( टी .टी .वा ई.: 711).

ધ્યાન આપો:  જો તમે ગુજરા તી બોલતા  હો, તો તમને ભા ષા કીય  સહાય  તા  સેવા ઓ વિ ના  મૂલ્યે  ઉપલબ્ધ છે. તમા રા  આઈડી કાર  ્ડ પર આપેલા  નંબર પર Member Service  ને કૉલ કરો કૉલ કરો 1-800-472-2689 (TTY: 711).

PAUNAWA: Kung nagsasalita ka ng wikang Tagalog, mayroon kang magagamit na mga libreng serbisyo para sa tulong sa wika. Tawagan ang Mga Serbisyo sa Miyembro sa numerong nasa iyong ID Card tumawag 1-800-472-2689 (TTY: 711).

お知らせ:日本語をお話しになる方は無料の言語アシスタンスサービスをご利用いただけます。ID カードに記載の電話番号を使用してメンバーサービスまでお電話ください 呼び出す 1-800-472-2689(TTY: 711)。

ACHTUNG: Wenn Sie Deutsche sprechen, steht Ihnen kostenlos fremdsprachliche Unterstützung zur Verfügung. Rufen Sie den Mitgliederdienst unter der Nummer auf Ihrer ID-Karte an Anrufen 1-800-472-2689 (TTY: 711).

ຂໍ້ຄວນໃສ່ໃຈ: ຖ້າເຈົ້າເວົ້າພາສາລາວໄດ້, ມີການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາໃຫ້ທ່ານໂດຍບໍ່ເສຍຄ່າ. ໂທ ຫາ ຝ່າຍບໍລິການສະ ມາ ຊິກທີ່ໝາຍເລກໂທລະສັບຢູ່ໃນບັດຂອງທ່ານ ໂທ 1-800-472-2689 (TTY: 711).

BAA !KOHWIINDZIN DOO&G&: Din4 k’ehj7 y1n7[t’i’go saad bee y1t’i’ 47 t’11j77k’e bee n7k1’a’doowo[go 47 n1’ahoot’i’. D77 bee an7tah7g7 ninaaltsoos bine’d44’ n0omba bik1’7g7ij8’ b44sh bee hod77lnih call 1-800-472-2689 (TTY: 711).

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