Doctors on call. On your device.
In response to COVID-19, members may now have access to telehealth with no cost-share. Simply call your provider to see if they offer remote doctor visits by phone or video. Visit our coronavirus resource center for details and exclusions.
If your coverage already includes a telehealth benefit, use our Well Connection platform — or download the app to get started. Many plans include Well Connection, but some, like Medicare, don't. Not sure? Call Team Blue at 1-800-262-BLUE (2583)
Real doctors. Real experience. Really fast.
Get confidential care,
Speak face-to-face with a doctor, in the privacy of your home.*
Mental health visits
that come to you
Talk to a licensed therapist – on your terms. It's convenient and completely confidential.
Qualified practitioners. Rated 4.8/5 stars and averaging 15 years of experience.**
Is a video doctor visit right for me?
Our doctors can do a lot over your tablet, laptop, or smartphone. Here’s how members are using this service.
"I’m not feeling well."
Get care for:
- Cold and flu symptoms
- Runny nose, sinus pain
- Cough, wheezing
- Sore throat
- Headaches and migraines
- Skin rash
“I need emotional support.”
Talk to a therapist about:
- Depression and anxiety
- Substance use disorder
- Loss of a loved one
- Couples therapy
- Emotional trauma
“My loved one is under the weather.”
If they’re on your plan:
- Set up an appointment
- Get quick, expert family care
- Save time in your busy family schedule
How does a video doctor visit work?
See how easy it is to start a session.
Video chatting with friends and family, from any location, is no big deal.
But, having a video visit with your doctor, when and where you want, is.
- Yeah, that throat looks pretty red.
- How about your ears? Any discomfort there?
Well Connection is changing healthcare forever.
Get connected now and see a real doctor using live video visits, no matter where you are, anytime day or night.
Connect with licensed doctors who can review your medical history, diagnose and treat your symptoms and prescribe medication if necessary.
Well Connection is easy to use, low cost, secure and confidential.
And provides convenient access to treatment for minor medical and behavioral health issues, like flu, migraines, bronchitis, insomnia and depression.
It's easy to get started. Get connected to Well Connection by downloading the app, creating an account, choosing the type of service, selecting a doctor.
With Well Connection, you'll spend less time in waiting rooms and more time on the things that really matter.
Getting sick isn't convenient, Well Connection is.
FAQ Answered ASAP.
Call 1-800-262-BLUE (2583) to see if video doctor visits are included in your plan. If they are, your benefits will cover live video chats with:
- Licensed doctors and other providers
- Local doctors and other providers in the Blue Cross Blue Shield of Massachusetts network who offer live video chats through another service.
Absolutely. We make sure all doctors and providers maintain private and secure online access. That means your visits are always safe and confidential. All live video visits are treated in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
If you have this benefit, you can access the app on a mobile device or visit Well Connection. As long as you or your family members have an internet connection and smartphone, tablet, or computer with a webcam, you can get virtual medical and behavioral health care from anywhere in the United States (these visits aren't available outside the U.S., as doctors must be licensed in the prescribing country). Simply sign in, choose the kind of care you want, and pick a provider. For therapy visits, you'll need to schedule an appointment in advance.
No, but always let your primary care physician (PCP) know about any care you get from online doctors or other providers. Your PCP may want to speak with you about the care you received, based on your medical history.
Yes. If this benefit is part of your plan, you have access to any of your providers in the Blue Cross Blue Shield of Massachusetts network that offer live video services.
The doctors and providers in the Well Connection national network are licensed and pre-screened for quality and care, so you should get an accurate diagnosis and treatment, along with the personal touch you’d get in an office setting.
After your live video chat ends, you’ll receive a summary of the visit. You should immediately share it with your primary care provider.
That depends on the state law where you receive care and the clinical prescribing rules and standards of care. A doctor may write and send a prescription for certain health conditions to your preferred pharmacy, but an online doctor visit doesn't guarantee it will be accepted. The pharmacy will contact you if more information is needed.
Please note: Doctors and other providers can’t write prescriptions for controlled substances or for behavioral health conditions from an online doctor visit. You may want to discuss next steps with your PCP.
No. For serious or life-threatening conditions, call 911 or go immediately to the nearest emergency room.
Yes. You can search for local doctors and providers in the Blue Cross Blue Shield of Massachusetts network who offer live video visits by going to Find a Doctor and selecting "Tech Savvy Office" under "Refine Your Results." To find doctors and providers through Well Connection, you must search for them on the Well Connection app or at Well Connection website.
*Medical services are available 24/7. Behavioral health visits must be made by appointment. If your local doctor in the Blue Cross Blue Shield of Massachusetts network offers covered services using live video visits through a service other than Well Connection, you’re still covered. This service is only available in the United States.
**Source: American Well. AmWell TeleHealth Report, February 2018. Patient Satisfaction Survey Data compiled December 2017-February 2018. Data, compiled December 2017-February 2018.