Doctors on call. On your device.
When you need convenient access to care, try Well Connection. A network of telehealth providers for medical and mental health needs,* with easy access via your computer or mobile device.
Well Connection is now part of MyBlue! Eligible members can now access the same convenient care offered by Well Connection, by signing into their MyBlue account. If your plan includes Well Connection, you'll see Well Connection Video Visits under My Care in the navigation after signing in. Many plans include Well Connection but some, like Medicare, don't. Not sure? Call Team Blue at 1-800-262-BLUE (2583).
Real doctors. Real experience. Really fast.
Get confidential care,
Speak face-to-face with a doctor, in the privacy of your home.*
Mental health visits
that come to you
Talk to a licensed therapist—on your terms. It’s convenient and confidential.
Qualified practitioners. Rated 4.8/5 stars and averaging 15 years of experience.**
Is a video doctor visit right for me?
Our doctors can do a lot over your tablet, laptop, or smartphone. Here’s how members are using this service.
"I’m not feeling well."
Get care for:
- Cold and flu symptoms
- Runny nose, sinus pain
- Cough, wheezing
- Sore throat
- Headaches and migraines
- Skin rash
“I need emotional support.”
Talk to a therapist about:
- Depression and anxiety
- Substance use disorder
- Loss of a loved one
- Couples therapy
- Emotional trauma
“My loved one is under the weather.”
If they’re on your plan:
- Set up an appointment
- Get quick, expert family care
- Save time in your busy family schedule
FAQ Answered ASAP.
Common questions about Well Connection are listed below. If you need further assistance, please call Well Connection Customer Support at 1-855-292-6355.
No. For serious or life-threatening conditions, call 911 or go to the nearest emergency room immediately.
Yes. If your child or other dependent is under 18 and covered by your plan, they can have a Well Connection visit. To have a video doctor visit for your underage child or dependent, create your own profile first. Once you’ve selected a doctor, you’ll be asked who the visit is for. There, you can enter your child’s information for the visit. If your child or dependent is over 18, they should set up their own account through MyBlue.
Your state is used to match you up with doctors who are licensed in that area. If you travel to a new state, please ensure that you enable location services on your mobile device. Or if using the web experience, update your current location before choosing your service.
If your visit is interrupted for any reason, the provider can use this number to call you back and finish your conversation. They may also want to follow up with you after your visit.
Absolutely. We make sure all doctors and providers maintain private and secure online access. That means your visits are always safe and confidential. All video doctor visits are treated in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
No, but always let your primary care provider (PCP) know about any care you get from online doctors or other providers. Your PCP may want to speak with you about the care you received, based on your medical history.
The doctors and providers in the Well Connection national network are licensed and pre-screened for quality and care, to help ensure accurate diagnosis and treatment, along with the personal touch you’d get in an office setting.
After your video doctor visit ends, you’ll receive a summary of the visit in your Well Connection inbox. You may choose to share it with your PCP by email or by printing a copy and sending it to them.
Yes. Well Connection providers are able to prescribe. However, there are many medications that can't be prescribed online, including controlled substances.
Please note: Doctors and other providers, including psychiatrists, can’t write prescriptions for controlled substances regulated by the Drug Enforcment Administration, during an online doctor visit. You may want to discuss next steps with your PCP.
This isn't common, but in some instances your employer, health plan, or provider may give you a code to enter when you first enroll in Well Connection. If you didn’t receive a code, just leave this field blank.
Before starting your visit, or scheduling an appointment, we’ll show you a list of available doctors, their experience and ratings. Choose the doctor that works best for you.
No. You no longer need the Well Connection app and can remove it from your device. All Well Connection visits will now be accessed through MyBlue, and the Well Connection app will no longer be supported.
*Medical services are available 24/7. Behavioral health visits must be made by appointment. If your local doctor in the Blue Cross Blue Shield of Massachusetts network offers covered services using live video visits through a service other than Well Connection, you’re still covered. This service is only available in the United States.
**Source: American Well. AmWell TeleHealth Report, February 2018. Patient Satisfaction Survey Data compiled December 2017-February 2018. Data compiled December 2017-February 2018.