Say hello to Team Blue
Your health plan comes with a pretty special feature: a coordinated team, ready to spring into action whether you need help figuring out your coverage or getting the care you need.
With Team Blue, you get more help than you ever expected when it comes to understanding, coordinating, and accessing your health care. Need answers, access or advice? Just ask.*
You’re never alone with this team on your side
Team Blue is here to help you manage both your plan and your care. Member Service representatives can help you understand your claims, coverage, and benefits. Care Managers, who are registered nurses, mental health specialists, and other health care professionals, can provide the care resources, coordination, and support you need. Together, they'll help you make sense of it all.
“When was the last time an insurance company called you and said, ‘We’ve got your back?’ I thought it was unbelievable that she had so much compassion. She was determined not to let the day end without easing my mind."
Lauri
Blue Cross member
Got health plan questions? Your team has answers.
Call your Team Blue Member Service representative whenever you need clarity about your claims, coverage or plan benefits. They’ll help you make sense of all your options. They’re here to:
- Explain plan information so you can better make decisions
- Help you find in-network providers and estimate costs
- Create and navigate your online MyBlue account
- Answer questions about a bill you've received
“I know I will never be able to express the amount of gratitude I feel for the care ... I know I can live a life to the fullest. Thank you to the the Diabetic Education Services of Blue Cross Blue Shield!”
Michael
Newly diagnosed with type 1 diabetes
ONGOING NEEDS? GET PERSONALIZED SUPPORT
No one needs to go it alone. Watch this video to see how our team of registered nurses, mental health specialists, and other health care professionals can help you understand your diagnosis and treatment plan, coordinate your care, and help you stay on track with your health, at no additional cost.
Team Blue Care Managers are here when you need extra support, including if you're:
- Managing a chronic or complex condition like diabetes or cancer
- Recently discharged from the hospital or recovering from surgery
- In need of mental health support
- Pregnant or if you recently gave birth
*We also reach out to members with specific health needs to guide them toward programs and services that can improve overall health. Learn more about how we’re supporting members through these targeted initiatives.
