Get a personalized view of your health plan
MyBlue is your online member account that makes understanding and using your health plan simple. You can instantly view your benefits, find personalized care options, review claims, access your member ID cards, and more.
Already have one? Sign in to MyBlue now.
Download the MyBlue mobile app for instant access on the go.
Discover the Power of MyBlue
Take advantage of your plan’s tools and benefits, whenever and wherever.
Stay on top of your plan
Keep up to date on coverage, track claims, check deductible balances, and more.
Set communication preferences
Receive benefit updates, important plan documents, if applicable, and more via email and/or text
Find care
Find a provider, specialist, dentist, or facility, and get personalized guidance to care options.
View your member ID card
Download and use your digital Blue Cross ID card, and add it to your wallet through the MyBlue app.
Get the new MyBlue app
We’ve totally transformed the MyBlue mobile app to make understanding and using your health plan simpler than ever. Instantly tap into the resources and features you need most, like adding your member ID card to your digital wallet. With your plan in your pocket, you can stay on top of your health from anywhere, at any time.
To download the MyBlue app today, scan the QR code or click below.
Already have a MyBlue account?
Be sure to select your communications preferences to receive emails and/or texts with important benefit updates, routine care reminders, and more. Plus, you can go paperless for easier access to your plan documents, if applicable.
MYBLUE FAQ
MyBlue is available to most members, including students. However, MyBlue isn’t available for members enrolled in the following plans:
- Federal Employee Program (FEP)
- Blue Benefit Administrators (BBA)
- Ancillary-only coverage
- Stand-alone Medicare Part D coverage
- Stand-alone wellness coverage
- Blue 20/20 vision coverage only
1. Create an account by using your member ID card to complete the required steps.
2. Verify your account by entering the last four digits of your Social Security Number (SSN); your student ID number (if you’re on a Student Blue plan); or by answering some security questions. Note: If you’re a Medicare member, you can use your Medicare Beneficiary Identifier (MBI) located on your Medicare ID card to verify your account.
Click Having trouble signing in? on the sign-in screen. From there, you can choose between retrieving your email or resetting your password. If you need to restart the MyBlue account process, choose Recover your account. Once you’re signed in, you can change your contact email under Contact Information in My Profile at any time. You can also change your password under Account Security in My Profile. My Profile is located under My Account in MyBlue. If you still have questions, call Team Blue Member Service at 1-800-262-2583 (BLUE) (TTY 711).
We’re focused on the safest and simplest way for our members to access their health plan information. To help with this, you’ll now have to sign in with the unique email address associated with your MyBlue account.
Your email is part of your MyBlue sign-in credentials, and it needs to be unique to you. This helps us maintain security and privacy of our members’ health plan information. If you were sharing an email for MyBlue, click Having trouble signing in? from the sign-in screen, then click Recover your account. You’ll need a unique email address and your member ID to get started. To complete the process and access MyBlue again, you’ll also need to verify your identity by using your SSN, Medicare ID, or student ID, or by answering some security questions.
To keep your MyBlue account secure, we ask that you verify your identity and contact information. This confirms that you have access to the email and mobile number provided in case we have to contact you about your account.
You’ll need to enter your name, email address, birth date, Blue Cross Member ID number, and either the last four digits of your Social Security number, the answers to some security questions, a Student ID number (if on a Student Blue plan), or Medicare Beneficiary Identifier (MBI) located on your Medicare ID card.
No. Members are no longer required to enter their entire SSN.
To register, you can either enter the last four digits of your Social Security number or answer security questions.
Medicare members can enter their Medicare ID number located on their Medicare card issued by the U.S. government. Students can enter their student ID number.
Your member ID number is a 9-digit number found on your Blue Cross member ID card. When entering into MyBlue, enter only the numbers, not the letters preceding the number. Once you create a MyBlue account, you’ll have access to a digital version of your member ID card whenever and wherever you need it. You can download your digital ID card to your phone or email a PDF of your card to your doctors.
No. None of your personal information is stored on your phone. All information is encrypted and secured within a protected database.
Please contact Member Service at the number on your ID card (TTY: 711).