Skip to main content
  • Home
  • Medicare
  • Employer
  • Broker
  • Provider
  • Careers
  • Health News
  • About Us
  • Menu
    • Find Care
      • Care Options

        • Find a Doctor
        • 24/7 Nurse Line
        • Video Doctor Visits
        • Look up a Medication
        • Care Management
        • Caregiver Support
        • Serious Illness
        • Care Decisions
        • Holistic Care
          • Find alternative care
          Close
        • Acupuncture
        • Team Blue
          • A Pledge to Make Meaningful Change
          Close
        Close
      Close
    • Your Health
      • Mental and Behavioral Health

        • Mental & Behavioral Health
        • Care Options
        • Articles & Videos
        • Substance Use Disorder
        Close
      • Conditions

        • Pregnancy
        • Diabetes
        • Asthma
        Close
      • Everyday Wellness

        • Coronavirus Resource Center
          • We Are Mighty, MA
          Close
        • Flu Resources
          • Flu FAQ
          • Flu Myths
          Close
        • Preventive Care
        • Healthy Living
        • Family Planning
        Close
      Close
    • Learn & Save
      • Plans & Benefits

        • Medical
          • Student Plan
          Close
        • Dental
        • Vision
        • Pharmacy
        • Deductible plans
        • Other Benefits
        • Health Connector Plans
        • Summary of Benefits and Coverage
        Close
      • Ways to Save

        • Health Financial Accounts
        • Fitness & Weight Loss
        • Breast Pump Savings
        Close
      • Insurance Basics

        • Transitioning to Medicare
        Close
      • Fast Forms
      • Glossary of Terms
      Close
    Close
  • Search
    • Search
    Close
  • Support
    • Team Blue Support
      • Call member service 1-800-262-2583
      • Talk to a nurse 1-888-247-2583
      • Video Doctor Visit
      • Send website feedback
      Close
    Close
  • Sign In
  • Menu
    • Home
    • Find Care
      • Care Options

        • Find a Doctor
        • 24/7 Nurse Line
        • Video Doctor Visits
        • Look up a Medication
        • Care Management
        • Caregiver Support
        • Serious Illness
        • Care Decisions
        • Holistic Care
          • Find alternative care
          Close
        • Acupuncture
        • Team Blue
          • A Pledge to Make Meaningful Change
          Close
        Close
      Close
    • Your Health
      • Mental and Behavioral Health

        • Mental & Behavioral Health
        • Care Options
        • Articles & Videos
        • Substance Use Disorder
        Close
      • Conditions

        • Pregnancy
        • Diabetes
        • Asthma
        Close
      • Everyday Wellness

        • Coronavirus Resource Center
          • We Are Mighty, MA
          Close
        • Flu Resources
          • Flu FAQ
          • Flu Myths
          Close
        • Preventive Care
        • Healthy Living
        • Family Planning
        Close
      Close
    • Learn & Save
      • Plans & Benefits

        • Medical
          • Student Plan
          Close
        • Dental
        • Vision
        • Pharmacy
        • Deductible plans
        • Other Benefits
        • Health Connector Plans
        • Summary of Benefits and Coverage
        Close
      • Ways to Save

        • Health Financial Accounts
        • Fitness & Weight Loss
        • Breast Pump Savings
        Close
      • Insurance Basics

        • Transitioning to Medicare
        Close
      • Fast Forms
      • Glossary of Terms
      Close

    Other Sites

    • Home
    • Medicare
    • Employer
    • Broker
    • Provider
    • Careers
    • Health News
    • About Us

    Need Help

    • Team Blue Support
      • Call member service 1-800-262-2583
      • Talk to a nurse 1-888-247-2583
      • Video Doctor Visit
      • Send website feedback
      Close
    Close
  1. Home
  2. MyBlue App
Español Português 简体中文 Tiếng Việt Pусский

Your plan in your hand

Once you sign in or create a MyBlue account, you can see all of your benefits, all in one place. Track your claims, medications, account balances, and more.  And, you can easily keep track of reimbursements and savings. You can conveniently access MyBlue through our website, or by downloading our MyBlue mobile app.

Download on App Store Download on Google Play

Stay on top of your coverage

It’s never been easier, faster, or more convenient.

 

Track claims and benefits

Keep up to date on benefits and coverage.

 

Check deductible balances

End the guess work and know for sure every time.

 

Find a Doctor

Or a specialist, dentist, or facility. On your phone and on the fly.

 

Your medications at a glance

Their names, costs, and prescriptions at your fingertips.

 

Fitness & weight loss reimbursement

The online forms are here, along with other savings and offers.

See why members
are signing up

It’s easy to create
an account

MyBlue FAQs

How do I register/create a MyBlue account?
  1. Click Register Now and complete the required steps.
  2. If you prefer to register by using our mobile app, first download the MyBlue Member App from the Apple App Store or Google Play Store.
  3. Verify your account by entering the last four digits of your Social Security number

If you're a Medicare member, you can use your Medicare Beneficiary Identifier (MBI) located on your Medicare ID card to verify your account.

If you're a student, you can use your student ID number to verify your account.

What information do I need to provide?

You need to enter your name, email address, birth date, Blue Cross Member ID number, and either the last four digits of your Social Security number or the answers you gave to security questions.

If you're a Medicare member, you can provide the Medicare Beneficiary Identifier (MBI) located on your Medicare ID card. If you're a student, you can provide your student ID number.

What if I forget my username or password?

Reset your password by clicking "Forgot Password?" at the bottom of the app log-in page and providing an email address and date of birth.

Reset your username by clicking "Forgot Username?" and entering your email address or phone number and date of birth.

Do I need to enter my Social Security number (SSN) to register?

No. Members are no longer required to enter their entire SSN.

To register, you can either enter the last four digits of your Social Security number or answer security questions.

Medicare members can enter their Medicare Beneficiary Identifier (MBI) located on their Medicare ID card and students can enter their student ID number instead of a SSN.

Does personal information get stored on my phone?

No. None of your personal information is stored on your phone. All information is encrypted and secured within a protected database.

Is it mandatory to enter a member suffix to register?

No, you just need to enter the digits from your member ID.

What are the privacy rules and access permissions for this app?

Only subscribers and their spouses can view their own information as well as information (including the ID card) for their dependents under the age of 18.

Subscribers and spouses can also view information (including the ID card) for dependents with certain disabilities.

Dependents 18 years and older can only view their own information.

Can I search for doctors outside of Massachusetts using MyBlue?

Yes. When covered under your network, our Find a Doctor & Estimate Costs tool allows you to search for doctors, dentists, and hospitals anywhere in the nation using a ZIP code.

What can I do with my digital ID card?

You can download your digital ID card to your phone or email a PDF of your card to your doctors.

Is MyBlue available to all members?

MyBlue is available to most members, including students. However, the app isn't available if you're in the:

  • Federal Employee Program (FEP)
  • Blue Benefit Administrators (BBA)
  • Standalone Medicare Part D plans

The app is also not available if you have:

  • Ancillary-only coverage
  • Stand-alone dental, vision, or wellness coverage
Who can I contact if I have questions about the app?

Please contact Member Services at the number on your ID card (TTY: 711).

What phones and operating systems are supported?

The MyBlue app is compatible with Android OS 6 and above and Apple iOS 8 and above.

Footer: Links

  • About Us
  • Careers
  • Sitemap
  • Feedback
  • Contact Us
  • Privacy & Security
  • Terms of Use
  • Accessibility
  • Nondiscrimination
  • Member Rights
  • Plan Updates
  • Utilization Management
  • MyBlue App
  • Health News Stories
  • Well-B
  • Medical Policies
  • Equity In Health Care​​​​​​​

Download App

Download on App Store Download on Google Play

Follow us:

  • Facebook
  • Twitter
  • LinkedIn
  • YouTube

Choose a language:

  • English (English)
  • Español (Spanish)
  • Português (Portuguese)
  • Français (French)
  • Chinese/简体中文
  • Haitian Creole/Kreyòl Ayisyen
  • Vietnamese/Tiếng Việt
  • Russian/Русский
  • Mon-Khmer, Cambodian/ខ្មែរ
  • Italian/Italiano
  • Korean/한국어
  • Greek/λληνικά
  • Polish/Polski
  • Hindi/हिंदी
  • Gujarati/ગુજરાતી
  • Tagalog/Tagalog
  • Japanese/日本語
  • German/Deutsch
  • Lao/ພາສາລາວ
  • Navajo/Diné Bizaad

ATTENTION: If you speak a language other than English, language assistance services are available to you free of charge. Call 1-800-472-2689 (TTY: 711).

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia con el idioma. Llame al número de Servicio al Cliente que figura en su tarjeta de identificación llamada 1-800-472-2689 (TTY: 711 ).

ATENÇÃO: Se fala português, são-lhe disponibilizados gratuitamente serviços de assistência de idiomas. Telefone para os Serviços aos Membros, através do número no seu cartão ID chamar  1-800-472-2689 (TTY: 711 ).

ATTENTION : si vous parlez français, des services d’assistance linguistique sont disponibles gratuitement. Appelez le Service adhérents au numéro indiqué sur votre carte d’assuré appel 1-800-472-2689  (TTY : 711 ).

注意:如果您讲中文,我们可向您免费提供语言协助服务。请拨打您 ID  卡上的号码联系会员服务部 通话 1-800-472-2689(TTY  号码:711 )。

ATANSYON: Si ou pale kreyòl ayisyen, sèvis asistans nan lang disponib pou ou gratis. Rele nimewo Sèvis Manm nan ki sou kat Idantitifkasyon w lan (Sèvis pou Malantandan Rele 1-800-472-2689 TTY: 711 ).

LƯU .: Nếu quý vị n.i Tiếng Việt, c.c dịch vụ hỗ trợ ng.n ngữ được cung cấp cho quý vị miễn ph.. Gọi cho Dịch vụ Hội vi.n theo số tr.n thẻ ID của quý vị Cuộc gọi 1-800-472-2689 (TTY: 711 ).

ВНИМАНИЕ: если Вы говорите по-русски, Вы можете воспользоваться бесплатными услугами переводчика. Позвоните в отдел обслуживания клиентов по номеру, указанному в Вашей идентификационной карте вызов  1-800-472-2689 (телетайп: 711 ).

ការជូនដំណឹង៖ ប្រសិនប. ើអ្នកនិយាយភាសា ខ្មែរ សេ  វាជំនួយភាសាឥតគិតថ្លៃ គឺអាចរកបានសម្  រាប ់អ្នក។ សូមទូរស័ព្ទទ ៅផ ្នែ កសេ  វាសមា  ជិកតាមល េខន  ៅល.  ើប ័ណ្ណ សម្  គាល ់ខ្លួ ខ្លួ នរប ស់អ្នក ហៅ  1-800-472-2689 (TTY: 711) ។

ATTENZIONE: se parlate italiano, sono disponibili per voi servizi gratuiti di assistenza linguistica. Chiamate il Servizio per i membri al numero riportato sulla vostra scheda identificativa chiamata  1-800-472-2689 (TTY: 711 ).

참고 : 한국어를 사용하는 경우 언어 지원 서비스를 무료로 사용할 수 있습니다. 신분증에있는 전화 번호 1-800-472-2689 (TTY : 711)로 회원 서비스에 연락하십시오.

ΠΡΟΣΟΧΗ: Εάν μιλάτε Ελληνικά, διατίθενται για σας υπηρεσίες γλωσσικής βοήθειας, δωρεάν. Καλέστε την Υπηρεσία Εξυπηρέτησης Μελών στον αριθμό της κάρτας μέλους σας (ID Card) κλήση 1-800-472-2689 (TTY: 711 ).

UWAGA: Osoby posługujące się językiem polskim mogą bezpłatnie skorzystać z pomocy językowej. Należy zadzwonić do Działu obsługi ubezpieczonych pod numer podany na identyfikatorze zadzwoń 1-800-472-2689 (TTY: 711 ).

ध्यान दें: य दि  आप ह िन् दी बोलते ह ैं, तो भा षा  सहाय  ता  सेवा एँ, आप के लि ए नि :शुल्क  उपलब्ध ह ैं। सदस्य  सेवा ओं को आपके आई.डी. कार  ्ड पर दि ए गए नंबर पर कॉल करें  कॉल 1-800-472-2689 ( टी .टी .वा ई.: 711).

ધ્યાન આપો:  જો તમે ગુજરા તી બોલતા  હો, તો તમને ભા ષા કીય  સહાય  તા  સેવા ઓ વિ ના  મૂલ્યે  ઉપલબ્ધ છે. તમા રા  આઈડી કાર  ્ડ પર આપેલા  નંબર પર Member Service  ને કૉલ કરો કૉલ કરો 1-800-472-2689 (TTY: 711).

PAUNAWA: Kung nagsasalita ka ng wikang Tagalog, mayroon kang magagamit na mga libreng serbisyo para sa tulong sa wika. Tawagan ang Mga Serbisyo sa Miyembro sa numerong nasa iyong ID Card tumawag 1-800-472-2689 (TTY: 711 ).

お知らせ:日本語をお話しになる方は無料の言語アシスタンスサービスをご利用いただけます。ID カードに記載の電話番号を使用してメンバーサービスまでお電話ください 呼び出す 1-800-472-2689(TTY: 711 )。

ACHTUNG: Wenn Sie Deutsche sprechen, steht Ihnen kostenlos fremdsprachliche Unterstützung zur Verfügung. Rufen Sie den Mitgliederdienst unter der Nummer auf Ihrer ID-Karte an Anrufen 1-800-472-2689 (TTY: 711 ).

ຂໍ້ຄວນໃສ່ໃຈ: ຖ້າເຈົ້າເວົ້າພາສາລາວໄດ້, ມີການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາໃຫ້ທ່ານໂດຍບໍ່ເສຍຄ່າ. ໂທ ຫາ ຝ່າຍບໍລິການສະ ມາ ຊິກທີ່ໝາຍເລກໂທລະສັບຢູ່ໃນບັດຂອງທ່ານ ໂທ 1-800-472-2689 (TTY: 711).

BAA !KOHWIINDZIN DOO&G&: Din4 k’ehj7 y1n7[t’i’go saad bee y1t’i’ 47 t’11j77k’e bee n7k1’a’doowo[go 47 n1’ahoot’i’. D77 bee an7tah7g7 ninaaltsoos bine’d44’ n0omba bik1’7g7ij8’ b44sh bee hod77lnih call 1-800-472-2689 (TTY: 711).

Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. ® Registered Marks of the Blue Cross and Blue Shield Association. ®´ Registered Marks of Blue Cross and Blue Shield of Massachusetts, Inc., or Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. ®´´ Registered Marks, TM Trademarks. and SM Service Marks are the property of their respective owners. © 2020 Blue Cross and Blue Shield of Massachusetts, Inc., or Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.