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  1. Home
  2. MyBlue App
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Instant access to your plan

With MyBlue, you can see all of your benefits, all in one place. Track your claims, view your digital member ID card, and get answers to your questions.

Sign In Now

Or Create a MyBlue account


Download the MyBlue app for instant access on the go.  

Download on App Store Download on Google Play

Discover the Power of MyBlue

Take advantage of your plan’s tools and benefits, whenever and wherever.

 

Track claims and benefits

Keep up to date on benefits and coverage.

 

Check deductible balances

End the guesswork and know for sure every time.

 

Find a Doctor

Or a specialist, dentist, or facility. On your phone and on the fly.

 

Your medications at a glance

Their names, costs, and prescriptions at your fingertips.

 

View your member ID card

Access, download, and use a digital copy of your Blue Cross ID card.

See why members
are signing up

It’s easy to create
an account

MyBlue FAQs

Is MyBlue available to all members?

MyBlue is available to most members, including students. However, MyBlue isn't available for members enrolled in the following plans:

  • Federal Employee Program (FEP)
  • Blue Benefit Administrators (BBA)
  • Ancillary-only coverage
  • Stand-alone wellness coverage
How do I register/create a MyBlue account?
  1. Click here (or click "Create a MyBlue account" above) and complete the required steps.
  2. If you prefer to register by using our mobile app, first download the MyBlue App from the Apple App Store or Google Play Store.
  3. Verify your account by entering the last four digits of your Social Security number; your student ID number (if you're on a Student Blue plan); or by answering some security questions. Note: If you're a Medicare member, you can use your Medicare Beneficiary Identifier (MBI) located on your Medicare ID card to verify your account.
What information will I be asked to provide?

You'll need to enter your name, email address, birth date, Blue Cross Member ID number, and either the last four digits of your Social Security number, the answers to some security questions, a Student ID number (if on a Student Blue plan), or Medicare Beneficiary Identifier (MBI) located on your Medicare ID card.

What if I forgot my username or password?

You can reset your password by clicking "Forgot Password?" at the bottom of the app log-in or from the “sign in” page which you can access from the “sign in” button at the top of this page. You will be asked to provide an email address and your date of birth.

Do I need to enter my Social Security number (SSN) to register?

No. Members are no longer required to enter their entire SSN.

To register, you can either enter the last four digits of your Social Security number or answer security questions.

Medicare members can enter their Medicare Beneficiary Identifier (MBI) located on their Medicare ID card and students can enter their student ID number instead of a SSN.

Does personal information get stored on my phone?

No. None of your personal information is stored on your phone. All information is encrypted and secured within a protected database.

Where can I find my Member ID number?

Your member ID number is a 9-digit number found on your Blue Cross Member ID card. When entering into MyBlue, enter only the numbers, not the letters preceding the number. Once you create a MyBlue account, you’ll have access to a digital version of your Member ID card whenever and wherever you need it. You can download your digital ID card to your phone or email a PDF of your card to your doctors.

Does MyBlue allow me to see the information for all the members covered on my plan?

Plan subscribers and their spouses can view their own information as well as information (including the ID card) for their dependents under the age of 18.

Subscribers and spouses can also view information (including the ID card) for dependents with certain disabilities.

Dependents 18 years and older can only view their own information and must set up their own MyBlue account.

Can I use MyBlue to search for doctors in my network?

Yes. Our Find a Doctor & Estimate Costs tool allows you to search for doctors, dentists, and hospitals anywhere in the nation using a ZIP code.

Do you have a MyBlue mobile app?

Yes. You can find the MyBlue mobile app in both the Apple App store and Google Play store. The MyBlue mobile app has the same helpful tools and information available through the logged in portion of our Blue Cross website.

What phones and operating systems are supported?

The MyBlue app is compatible with Android OS 8.1 and above and Apple iOS 8 and above.

Who can I contact if I have questions about MyBlue or the MyBlue mobile app?

Please contact Member Services at the number on your ID card (TTY: 711).

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ATTENTION: If you speak a language other than English, language assistance services are available to you free of charge. Call 1-800-200-4255(TTY: 711).

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia con el idioma. Llame al número de Servicio al Cliente que figura en su tarjeta de identificación llamada 1-800-472-2689 (TTY: 711).

ATENÇÃO: Se fala português, são-lhe disponibilizados gratuitamente serviços de assistência de idiomas. Telefone para os Serviços aos Membros, através do número no seu cartão ID chamar 1-800-472-2689 (TTY: 711).

ATTENTION : si vous parlez français, des services d’assistance linguistique sont disponibles gratuitement. Appelez le Service adhérents au numéro indiqué sur votre carte d’assuré appel 1-800-472-2689  (TTY : 711).

注意:如果您讲中文,我们可向您免费提供语言协助服务。请拨打您 ID  卡上的号码联系会员服务部 通话 1-800-472-2689(TTY  号码:711)。

ATANSYON: Si ou pale kreyòl ayisyen, sèvis asistans nan lang disponib pou ou gratis. Rele nimewo Sèvis Manm nan ki sou kat Idantitifkasyon w lan (Sèvis pou Malantandan Rele 1-800-472-2689 TTY: 711).

LƯU .: Nếu quý vị n.i Tiếng Việt, c.c dịch vụ hỗ trợ ng.n ngữ được cung cấp cho quý vị miễn ph.. Gọi cho Dịch vụ Hội vi.n theo số tr.n thẻ ID của quý vị Cuộc gọi 1-800-472-2689 (TTY: 711).

ВНИМАНИЕ: если Вы говорите по-русски, Вы можете воспользоваться бесплатными услугами переводчика. Позвоните в отдел обслуживания клиентов по номеру, указанному в Вашей идентификационной карте вызов 1-800-472-2689 (телетайп: 711).

ការជូនដំណឹង៖ ប្រសិនប. ើអ្នកនិយាយភាសា ខ្មែរ សេ  វាជំនួយភាសាឥតគិតថ្លៃ គឺអាចរកបានសម្  រាប ់អ្នក។ សូមទូរស័ព្ទទ ៅផ ្នែ កសេ  វាសមា  ជិកតាមល េខន  ៅល.  ើប ័ណ្ណ សម្  គាល ់ខ្លួ ខ្លួ នរប ស់អ្នក ហៅ 1-800-472-2689 (TTY: 711) ។

ATTENZIONE: se parlate italiano, sono disponibili per voi servizi gratuiti di assistenza linguistica. Chiamate il Servizio per i membri al numero riportato sulla vostra scheda identificativa chiamata 1-800-472-2689 (TTY: 711).

참고 : 한국어를 사용하는 경우 언어 지원 서비스를 무료로 사용할 수 있습니다. 신분증에있는 전화 번호 1-800-472-2689 (TTY : 711)로 회원 서비스에 연락하십시오.

ΠΡΟΣΟΧΗ: Εάν μιλάτε Ελληνικά, διατίθενται για σας υπηρεσίες γλωσσικής βοήθειας, δωρεάν. Καλέστε την Υπηρεσία Εξυπηρέτησης Μελών στον αριθμό της κάρτας μέλους σας (ID Card) κλήση 1-800-472-2689 (TTY: 711).

UWAGA: Osoby posługujące się językiem polskim mogą bezpłatnie skorzystać z pomocy językowej. Należy zadzwonić do Działu obsługi ubezpieczonych pod numer podany na identyfikatorze zadzwoń 1-800-472-2689 (TTY: 711).

ध्यान दें: य दि  आप ह िन् दी बोलते ह ैं, तो भा षा  सहाय  ता  सेवा एँ, आप के लि ए नि :शुल्क  उपलब्ध ह ैं। सदस्य  सेवा ओं को आपके आई.डी. कार  ्ड पर दि ए गए नंबर पर कॉल करें  कॉल 1-800-472-2689 ( टी .टी .वा ई.: 711).

ધ્યાન આપો:  જો તમે ગુજરા તી બોલતા  હો, તો તમને ભા ષા કીય  સહાય  તા  સેવા ઓ વિ ના  મૂલ્યે  ઉપલબ્ધ છે. તમા રા  આઈડી કાર  ્ડ પર આપેલા  નંબર પર Member Service  ને કૉલ કરો કૉલ કરો 1-800-472-2689 (TTY: 711).

PAUNAWA: Kung nagsasalita ka ng wikang Tagalog, mayroon kang magagamit na mga libreng serbisyo para sa tulong sa wika. Tawagan ang Mga Serbisyo sa Miyembro sa numerong nasa iyong ID Card tumawag 1-800-472-2689 (TTY: 711).

お知らせ:日本語をお話しになる方は無料の言語アシスタンスサービスをご利用いただけます。ID カードに記載の電話番号を使用してメンバーサービスまでお電話ください 呼び出す 1-800-472-2689(TTY: 711)。

ACHTUNG: Wenn Sie Deutsche sprechen, steht Ihnen kostenlos fremdsprachliche Unterstützung zur Verfügung. Rufen Sie den Mitgliederdienst unter der Nummer auf Ihrer ID-Karte an Anrufen 1-800-472-2689 (TTY: 711).

ຂໍ້ຄວນໃສ່ໃຈ: ຖ້າເຈົ້າເວົ້າພາສາລາວໄດ້, ມີການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາໃຫ້ທ່ານໂດຍບໍ່ເສຍຄ່າ. ໂທ ຫາ ຝ່າຍບໍລິການສະ ມາ ຊິກທີ່ໝາຍເລກໂທລະສັບຢູ່ໃນບັດຂອງທ່ານ ໂທ 1-800-472-2689 (TTY: 711).

BAA !KOHWIINDZIN DOO&G&: Din4 k’ehj7 y1n7[t’i’go saad bee y1t’i’ 47 t’11j77k’e bee n7k1’a’doowo[go 47 n1’ahoot’i’. D77 bee an7tah7g7 ninaaltsoos bine’d44’ n0omba bik1’7g7ij8’ b44sh bee hod77lnih call 1-800-472-2689 (TTY: 711).

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