IMPORTANT INFORMATION ON STEWARD HEALTH CARE
July 26, 2024 – In response to today's announcement from Steward Health Care that it intends to close both Carney Hospital and Nashoba Valley Medical Center, Blue Cross Blue Shield of Massachusetts (“Blue Cross”) released the following statement:
Our highest priority is to ensure that our members who receive their care at one of these hospitals continue to have timely access to the care they need, when they need it.
We are closely monitoring developments and have prepared contingency plans to provide effective support for our members as it’s needed.
We’ve activated a dedicated team of member service representatives to assist members with questions specific to these closures and we encourage any member with concerns to call the number on their ID card or contact us via their online member account.
Frequently Asked Questions
Steward providers remain in the Blue Cross network - your coverage has not changed. Steward has publicly stated that their facilities remain open, and that they'll continue to provide care.
At this time, Steward has stated that its hospitals, medical centers, and physician’s offices are open, operational, and providing care to patients. Steward has also stated that they do not expect any interruptions to its day-to-day operations throughout the bankruptcy process.
Steward facilities are currently operating as usual, so there is no need to find a new provider unless you want a change.
If you want to change providers, we encourage you to consider our virtual and non-virtual primary care options with integrated mental health services. To learn more, members should sign in to MyBlue and click the “A Whole New Way to Do Primary Care” tile. Members are also welcome to explore other PCP options. Use our Find A Doctor tool on MyBlue.
Steward hospitals remain open and in the Blue Cross network – your coverage has not changed. Steward has publicly stated that they'll continue to provide care. If that changes, we will do our best to communicate that as soon as possible via our website, www.bluecrossma.org.
The Massachusetts state government also has set up a site with information and resources at https://mass.gov/stewardresources.