Skip to main content
  • Home
  • Medicare
  • Employer
  • Broker
  • Provider
  • Careers
  • Health News
  • About Us
  • Menu
    • Find Care
      • Care Options

        • Find a Doctor
        • 24/7 Nurse Line
        • Video Doctor Visits
        • Look up a Medication
        • Care Management
        • Caregiver Support
        • Serious Illness
        • Care Decisions
        • Holistic Care
          • Find alternative care
          Close
        • Acupuncture
        • Transgender Services
        • Team Blue
          • A Pledge to Make Meaningful Change
          Close
        Close
      Close
    • Your Health
      • Mental and Behavioral Health

        • Mental & Behavioral Health
        • Articles & Videos
        • Substance Use Disorder
        Close
      • Conditions

        • Pregnancy
        • Diabetes
        • Asthma
        Close
      • Everyday Wellness

        • Coronavirus Resource Center
          • We Are Mighty, MA
          Close
        • Flu Resources
          • Flu FAQ
          • Flu Myths
          Close
        • Preventive Care
        • Whole Health Checklist
        • Family Planning
        Close
      Close
    • Learn & Save
      • Plans & Benefits

        • Medical
          • Student Plan
          Close
        • Dental
        • Vision
        • Pharmacy
        • Deductible plans
        • Other Benefits
        • Health Connector Plans
        • Summary of Benefits and Coverage
        Close
      • Ways to Save

        • Health Financial Accounts
        • Fitness & Weight Loss
        • Breast Pump Savings
        Close
      • Insurance Basics

        • Transitioning to Medicare
        Close
      • Fast Forms
      • Glossary of Terms
      Close
    Close
  • Search
    • Search
    Close
  • Support
    • Team Blue Support
      • Call member service 1-800-262-2583
      • Talk to a nurse 1-888-247-2583
      • Video Doctor Visit
      • Send website feedback
      Close
    Close
  • Sign In
  • Menu
    • Home
    • Find Care
      • Care Options

        • Find a Doctor
        • 24/7 Nurse Line
        • Video Doctor Visits
        • Look up a Medication
        • Care Management
        • Caregiver Support
        • Serious Illness
        • Care Decisions
        • Holistic Care
          • Find alternative care
          Close
        • Acupuncture
        • Transgender Services
        • Team Blue
          • A Pledge to Make Meaningful Change
          Close
        Close
      Close
    • Your Health
      • Mental and Behavioral Health

        • Mental & Behavioral Health
        • Articles & Videos
        • Substance Use Disorder
        Close
      • Conditions

        • Pregnancy
        • Diabetes
        • Asthma
        Close
      • Everyday Wellness

        • Coronavirus Resource Center
          • We Are Mighty, MA
          Close
        • Flu Resources
          • Flu FAQ
          • Flu Myths
          Close
        • Preventive Care
        • Whole Health Checklist
        • Family Planning
        Close
      Close
    • Learn & Save
      • Plans & Benefits

        • Medical
          • Student Plan
          Close
        • Dental
        • Vision
        • Pharmacy
        • Deductible plans
        • Other Benefits
        • Health Connector Plans
        • Summary of Benefits and Coverage
        Close
      • Ways to Save

        • Health Financial Accounts
        • Fitness & Weight Loss
        • Breast Pump Savings
        Close
      • Insurance Basics

        • Transitioning to Medicare
        Close
      • Fast Forms
      • Glossary of Terms
      Close

    Other Sites

    • Home
    • Medicare
    • Employer
    • Broker
    • Provider
    • Careers
    • Health News
    • About Us

    Need Help

    • Team Blue Support
      • Call member service 1-800-262-2583
      • Talk to a nurse 1-888-247-2583
      • Video Doctor Visit
      • Send website feedback
      Close
    Close
Español Português 简体中文 Tiếng Việt Pусский

Disclaimers Menu

  • Privacy and Security
    • Well Connection Privacy
    • Allowing Access to Your Private Health Information
  • Terms of Use
    • SMS/Text Terms of Use
  • Accessibility
  • Non-discrimination & Translation
  • Member Rights & Responsibilities
    • Appeals & Grievances
    • Protection from Surprise Medical Bills
    • Commitment to Confidentiality
    • Coverage & Care in Rhode Island
    • Healthcare Fraud
    • Quality Improvement
    • Women's Health & Cancer Rights Act
  • Plan Updates
    • Pharmacy Benefit Updates
    • Minimum Creditable Coverage
    • Evidence of Coverage
    • Direct Pay Eligibility
    • Healthcare Reform
  • Utilization Management
  • Summary Of Health Plan Payments

Accessibility

Blue Cross Blue Shield of Massachusetts is committed to improving the accessibility of our websites and electronic communications. Working with The National Center for Accessible Media at WGBH (NCAM), we're striving for the highest level of accessibility for people with disabilities.

Over time we'll be implementing relevant portions of the Section 508 Web Accessibility Standards developed by the United States Access Board, as well as the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines 2.0. With NCAM's help, we'll test our materials with assistive technology such as screen readers and screen magnifiers, and with users with disabilities who use these technologies. These processes will promote accessibility for everyone, regardless of disability or device used to access information on our websites and electronic communications.

Below are some of the steps we're taking to ensure the accessibility of our materials.

  • All images will contain appropriate alternative text
  • Form elements will be properly labeled
  • Data tables will contain headers where appropriate
  • Headings will be used throughout the site
  • Multimedia (video or audio clips) will be captioned and/or described
  • All areas of the website will be operable without the use of a mouse
  • Foreground/background color schemes will provide adequate contrast
  • Information won't be conveyed through the use of color alone
  • Links will be worded to make sense when read out of context
  • A method will be provided to bypass repetitive navigational links
  • Text will be resizable in all browsers

Please be aware that our efforts are ongoing; as a result there may be areas of our sites that are less accessible than others during a given period of time.

Contact our accessibility team

Blue Cross Blue Shield of Massachusetts' commitment to accessibility extends to all users. If you have questions or comments about our accessibility efforts, please contact the Blue Cross Blue Shield of Massachusetts.

More information

For information on Section 508 of the Rehabilitation Act, please visit the Department of Justice Section 508 website.

Footer: Links

  • About Us
  • Careers
  • Sitemap
  • Feedback
  • Contact Us
  • Privacy & Security
  • Terms of Use
  • Accessibility
  • Nondiscrimination
  • Member Rights
  • Plan Updates
  • Utilization Management
  • MyBlue App
  • Health News Stories
  • Well-B
  • Medical Policies
  • Equity In Health Care​​​​​​​
  • Transparency In Coverage

Download App

Download on App Store Download on Google Play

Follow us:

  • Follow us on Facebook
  • Follow us on Twitter
  • Follow us on LinkedIn
  • Follow us on YouTube

Choose a language:

  • English/English
  • Spanish/Español
  • Portuguese/Português
  • French/Français
  • Chinese/简体中文
  • Haitian Creole/Kreyòl Ayisyen
  • Vietnamese/Tiếng Việt
  • Russian/Русский
  • Mon-Khmer, Cambodian/ខ្មែរ
  • Italian/Italiano
  • Korean/한국어
  • Greek/Ελληνικά
  • Polish/Polski
  • Hindi/हिंदी
  • Gujarati/ગુજરાતી
  • Tagalog/Tagalog
  • Japanese/日本語
  • German/Deutsch
  • Lao/ພາສາລາວ
  • Navajo/Diné Bizaad

ATTENTION: If you speak a language other than English, language assistance services are available to you free of charge. Call 1-800-200-4255(TTY: 711).

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia con el idioma. Llame al número de Servicio al Cliente que figura en su tarjeta de identificación llamada 1-800-472-2689 (TTY: 711).

ATENÇÃO: Se fala português, são-lhe disponibilizados gratuitamente serviços de assistência de idiomas. Telefone para os Serviços aos Membros, através do número no seu cartão ID chamar 1-800-472-2689 (TTY: 711).

ATTENTION : si vous parlez français, des services d’assistance linguistique sont disponibles gratuitement. Appelez le Service adhérents au numéro indiqué sur votre carte d’assuré appel 1-800-472-2689  (TTY : 711).

注意:如果您讲中文,我们可向您免费提供语言协助服务。请拨打您 ID  卡上的号码联系会员服务部 通话 1-800-472-2689(TTY  号码:711)。

ATANSYON: Si ou pale kreyòl ayisyen, sèvis asistans nan lang disponib pou ou gratis. Rele nimewo Sèvis Manm nan ki sou kat Idantitifkasyon w lan (Sèvis pou Malantandan Rele 1-800-472-2689 TTY: 711).

LƯU .: Nếu quý vị n.i Tiếng Việt, c.c dịch vụ hỗ trợ ng.n ngữ được cung cấp cho quý vị miễn ph.. Gọi cho Dịch vụ Hội vi.n theo số tr.n thẻ ID của quý vị Cuộc gọi 1-800-472-2689 (TTY: 711).

ВНИМАНИЕ: если Вы говорите по-русски, Вы можете воспользоваться бесплатными услугами переводчика. Позвоните в отдел обслуживания клиентов по номеру, указанному в Вашей идентификационной карте вызов 1-800-472-2689 (телетайп: 711).

ការជូនដំណឹង៖ ប្រសិនប. ើអ្នកនិយាយភាសា ខ្មែរ សេ  វាជំនួយភាសាឥតគិតថ្លៃ គឺអាចរកបានសម្  រាប ់អ្នក។ សូមទូរស័ព្ទទ ៅផ ្នែ កសេ  វាសមា  ជិកតាមល េខន  ៅល.  ើប ័ណ្ណ សម្  គាល ់ខ្លួ ខ្លួ នរប ស់អ្នក ហៅ 1-800-472-2689 (TTY: 711) ។

ATTENZIONE: se parlate italiano, sono disponibili per voi servizi gratuiti di assistenza linguistica. Chiamate il Servizio per i membri al numero riportato sulla vostra scheda identificativa chiamata 1-800-472-2689 (TTY: 711).

참고 : 한국어를 사용하는 경우 언어 지원 서비스를 무료로 사용할 수 있습니다. 신분증에있는 전화 번호 1-800-472-2689 (TTY : 711)로 회원 서비스에 연락하십시오.

ΠΡΟΣΟΧΗ: Εάν μιλάτε Ελληνικά, διατίθενται για σας υπηρεσίες γλωσσικής βοήθειας, δωρεάν. Καλέστε την Υπηρεσία Εξυπηρέτησης Μελών στον αριθμό της κάρτας μέλους σας (ID Card) κλήση 1-800-472-2689 (TTY: 711).

UWAGA: Osoby posługujące się językiem polskim mogą bezpłatnie skorzystać z pomocy językowej. Należy zadzwonić do Działu obsługi ubezpieczonych pod numer podany na identyfikatorze zadzwoń 1-800-472-2689 (TTY: 711).

ध्यान दें: य दि  आप ह िन् दी बोलते ह ैं, तो भा षा  सहाय  ता  सेवा एँ, आप के लि ए नि :शुल्क  उपलब्ध ह ैं। सदस्य  सेवा ओं को आपके आई.डी. कार  ्ड पर दि ए गए नंबर पर कॉल करें  कॉल 1-800-472-2689 ( टी .टी .वा ई.: 711).

ધ્યાન આપો:  જો તમે ગુજરા તી બોલતા  હો, તો તમને ભા ષા કીય  સહાય  તા  સેવા ઓ વિ ના  મૂલ્યે  ઉપલબ્ધ છે. તમા રા  આઈડી કાર  ્ડ પર આપેલા  નંબર પર Member Service  ને કૉલ કરો કૉલ કરો 1-800-472-2689 (TTY: 711).

PAUNAWA: Kung nagsasalita ka ng wikang Tagalog, mayroon kang magagamit na mga libreng serbisyo para sa tulong sa wika. Tawagan ang Mga Serbisyo sa Miyembro sa numerong nasa iyong ID Card tumawag 1-800-472-2689 (TTY: 711).

お知らせ:日本語をお話しになる方は無料の言語アシスタンスサービスをご利用いただけます。ID カードに記載の電話番号を使用してメンバーサービスまでお電話ください 呼び出す 1-800-472-2689(TTY: 711)。

ACHTUNG: Wenn Sie Deutsche sprechen, steht Ihnen kostenlos fremdsprachliche Unterstützung zur Verfügung. Rufen Sie den Mitgliederdienst unter der Nummer auf Ihrer ID-Karte an Anrufen 1-800-472-2689 (TTY: 711).

ຂໍ້ຄວນໃສ່ໃຈ: ຖ້າເຈົ້າເວົ້າພາສາລາວໄດ້, ມີການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາໃຫ້ທ່ານໂດຍບໍ່ເສຍຄ່າ. ໂທ ຫາ ຝ່າຍບໍລິການສະ ມາ ຊິກທີ່ໝາຍເລກໂທລະສັບຢູ່ໃນບັດຂອງທ່ານ ໂທ 1-800-472-2689 (TTY: 711).

BAA !KOHWIINDZIN DOO&G&: Din4 k’ehj7 y1n7[t’i’go saad bee y1t’i’ 47 t’11j77k’e bee n7k1’a’doowo[go 47 n1’ahoot’i’. D77 bee an7tah7g7 ninaaltsoos bine’d44’ n0omba bik1’7g7ij8’ b44sh bee hod77lnih call 1-800-472-2689 (TTY: 711).

Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. ® Registered Marks of the Blue Cross and Blue Shield Association. ®´ Registered Marks of Blue Cross and Blue Shield of Massachusetts, Inc., or Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. ®´´ Registered Marks, TM Trademarks. and SM Service Marks are the property of their respective owners. © 2021 Blue Cross and Blue Shield of Massachusetts, Inc., or Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.