CEO Perspective Read Full Message
“Our mission is to ensure that our members and employer customers have access to quality, affordable health care with an unparalleled consumer experience.”
Andrew Dreyfus
President & CEO
Power of Partnerships View All Stories
Collaborating to benefit customers
We are engaging in deeper partnerships with hospitals, clinicians and innovators that share our commitment to transforming care
Delivering an unparalleled experience
New tools, such as PillPack, help our members navigate a complex system
Meeting our members' needs
From our call centers to our nurse case managers, our employees provide personalized, empathetic care
Offering support for the whole person
Our commitment to health care goes far beyond medical coverage to dental, vision, travel and more
Reimagining health care from diverse perspectives
An innovation workspace brings together people with diverse perspectives to challenge the status quo
Expanding the scope of value-based payment
Our model slows the rate of medical spending while improving patient care, a landmark study found
In the CommunityRead About Our Approach
Accelerating healthy living innovation
We help launch and scale programs that improve access to nutritious meals, physical activity and healthy environments
Finding new solutions to systemic challenges
A focus on preventing food waste and making nutritious meals available to those most in need
Building deeper partnerships for greater impact
Energetic volunteers and strong corporate resources contribute to organizations like Camp Harbor View
Advancing sustainability and environmental health
Our business practices are guided by a commitment to responsible stewardship of the environment
Associates in Action
Embracing diversity
We believe inclusion is key to innovation. In 2019, more than 30% of employees participated in one of our eight employee resource groups. ERGs focus on enhancing career, commerce, community and culture at Blue Cross, and help to ensure that our entire work force feels respected, included and empowered to contribute.
Celebrating our values
Contract operations director Laura Stout was recognized as our 16th annual Excellence in Service winner for her contributions to improving the opportunities for individuals with disabilities at Blue Cross and in our communities. The recognition event celebrates our colleagues who embody our core values of inclusion, compassion and leadership.
Culture of wellbeing
Our goal is to foster a culture that promotes healthy lifestyles and enables employees to do their best while living happy and healthy lives. Our program provides robust wellness offerings including 12 weekly exercise classes and workshops, actionable goal setting, and incentive rewards to help employees achieve their best health.
Championing future health care leaders
Our employees are passionate about supporting the next generation of talent. In 2019, colleagues served as mentors and judges at TechTogether Boston, a hackathon exclusively for women and non-binary people. We were honored to have a team of college students that created an app for mental health awareness and support join us as summer interns.
Year in ReviewLearn More
Awards
American Association of People with Disabilities
Best Place to Work for Disability Inclusion
American Business Awards
Bronze Stevie Award for our MyBlue App
Blue Cross Blue Shield Association
Brand Innovation Award for our ongoing work to combat the opioid crisis
Boston Business Journal
Top 10 Charitable Contributor in Massachusetts
Boys & Girls Clubs of Boston
Corporate Volunteer of the Year
Digital Health Awards
Gold Award for mobile version of MyBlue
Digital Health Awards
Silver Award for MyBlue Member App
Forbes
America’s Best Employers for Diversity
Urban League of Eastern Massachusetts
Top Diversity Companies
Worcester Business Journal
Best Health Insurance Provider
Working Mother Magazine
100 Best Companies
Worksite Wellness Council of Massachusetts
Gold WorkWell Massachusetts Award
YMCA Cape Cod
Healthy Living Honoree
Financial Results
2019 Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.
2019 Audited Financial Reports include Audited Statutory-Basis Financial Statements for Blue Cross and Blue Shield of Massachusetts, Inc. for the years ended December 31, 2019 and 2018 with Report of Independent Registered Public Accounting Firm.
2019 Blue Cross and Blue Shield of Massachusetts, Inc.
The reports also include the Audited Statutory-Basis Financial Statements for Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. for the years ended December 31, 2019 and 2018 with Report of Independent Registered Public Accounting Firm.
Standing (left to right): Bruce Nash, Sue Sgroi, Andrew Dreyfus, Stephanie Lovell, Rich Lynch
Seated (left to right): Pat Gilligan, Sukanya Soderland, Andreana Santangelo, Jay McQuaide
Standing (left to right): Robert Meenan, M.D., Lauren A. Smith, M.D., MPH, Donald K. Stern, Esquire, Timothy M. Sweeney, Benaree P. Wiley, Andrew Dreyfus, Marcy L. Reed, Quincy L. Miller, George R. Alcott, III, Francis X. Callahan, Jr., Manuel A. Lopes
Seated (left to right): Martin T. Meehan, Phyllis R. Yale, Dorothy E. Puhy, Corey E. Thomas