Blue Cross Blue Shield of Massachusetts is consistently recognized as one of the nation's best health plans for member satisfaction and quality. As a locally based, not-for-profit company serving Massachusetts for more than 80 years, we're also proud of the recognition we've received for our community involvement and our leadership as an inclusive, healthy and environmentally friendly workplace.
Quality & Customer Service
We’re proud to be ranked #1 in Massachusetts for Commercial Health Plan Member Satisfaction and most trusted by JD Power.
Our Commercial PPO plan is the top rated plan in Massachusetts in 2024 according to the National Committee for Quality Assurance (NCQA) - one of only three plans nationwide to earn 5 out of 5 stars.
Our Commercial HMO/POS earned 4.5 out of 5 stars, making both plans among the highest rated in the country for member experience and clinical quality.
Both plans also earned accredited status from NCQA a private, nonprofit organization dedicated to improving health care quality.
To see the full list of ratings, visit NCQA's Commercial Health Plan Ratings for 2024.
Blue Cross is the largest health plan in Massachusetts to achieve Health Equity Accreditation from the National Committee for Quality Assurance, the non-profit authority on health care quality.
We are a national leader in addressing inequities in health care, becoming the first health plan to collect data on inequities in health care and among the first to introduce a pay-for-equity financial payment model.
For the ninth time, readers of the Worcester Business Journal named us best health insurance provider in the magazine’s Best of Business awards voting.
We are proud to receive the Brand Innovation Award presented by the Blue Cross Blue Shield Association.
The Brand Innovation Award recognizes our mental health advocacy program, which aims to improve access to mental health care by broadening our network, adding digital solutions, and providing hands-on navigation for members who need care.
Employer of Choice
We were named one of the best places for working parents by The Best Place for Working Parents®, a growing national movement of business leaders proving that family-friendly is business-friendly. We were recognized for our commitment to supporting working parents through family-friendly policies, practices, and programs.
For the fifth year in a row, we received a 100% score on the Disability Equality Index and were named a best place to work for disability inclusion.
Originally developed by Disability:IN and the American Association of People with Disabilities, the Disability Equality Index is designed to assist businesses in advancing inclusion practices.
Community Leadership
For the sixth year in a row, we were named to The Civic 50, as one of the 50 most community-minded companies in the nation by Points of Light, a nonpartisan, global nonprofit that inspires, equips, and mobilizes millions of people to take action that changes the world. Additionally, we were named health sector leader for the second consecutive year.
The American College of Healthcare Executives of Massachusetts presented us with their 2024 Torchbearers Award recognizing us for our work to advance inclusion.
In 2024, we were honored for the 18th consecutive year as one of Massachusetts' most charitable companies by the Boston Business Journal's Corporate Citizenship Awards, recognizing our efforts in 2023.
We finished in the top 10 for corporate giving and in the top five for the number of volunteer hours contributed by our associates.
We are proud to have been named an inaugural winner of SustainableIT’s Impact award.
We were recognized for our commitment to reducing our high-carbon mainframe footprint, which is a critical part of our overall efforts to be carbon neutral and zero waste by 2030.