Skip to main content

Global Header

  • Member
  • Medicare
  • Careers
  • Employer
  • Broker
  • Provider
  • Health News
  • About Us

About Us

  • Annual Report 2020
  • Careers
  • About Us
    • Affordability & Quality
      • Affordable Care
      • Alternative Quality Contract
      • Factors in Cost
      • Health Engagement
      • Quality Care
    • Annual Report
    • At a Glance
    • Awards & Recognition
    • Disaster Readiness
    • Our Business
    • Board of Directors
    • Company Leadership
    • Our History
    • Vendor Information
  • Corporate Citizenship
    • Healthy Living
    • Civic Engagement
    • Community Investments & Partnerships
    • Environmental Sustainability
    • BCBSMA Foundation
  • Diversity Leadership
  • Newsroom
  • Careers
  • About Us
    • Affordability & Quality
      • Affordable Care
      • Alternative Quality Contract
      • Factors in Cost
      • Health Engagement
      • Quality Care
    • Annual Report
    • At a Glance
    • Awards & Recognition
    • Disaster Readiness
    • Our Business
    • Board of Directors
    • Company Leadership
    • Our History
    • Vendor Information
  • Corporate Citizenship
    • Healthy Living
    • Civic Engagement
    • Community Investments & Partnerships
    • Environmental Sustainability
    • BCBSMA Foundation
  • Diversity Leadership
  • Newsroom
  • Careers

Helping Others Is Our Reward

Winning awards is great. But our true reward is positive outcomes for every person.

Blue Cross Blue Shield of Massachusetts is consistently recognized as one of the nation's best health plans for member satisfaction and quality. As a locally based, not-for-profit company serving Massachusetts for more than 80 years, we're also proud of the recognition we've received for our community involvement and our leadership in promoting diverse, healthy, and environmentally-friendly workplaces.

Quality & Customer Service

  • 2020
  • 2019
  • 2018
  • 2017
  • 2016

 

alt

 

 

For the fourth year in a row, readers of the Worcester Business Journal named us best insurance provider in the magazine’s Best of Business awards voting.

alt

 

Our webpage, Bluecrossma.org, received a platinum award for Best Internet Home Page from eHealthcare Leadership. We were the only health plan to be recognized.

Highest in Member Satisfaction

 

Our news service, Coverage, received a Gold Stevie award for its website and a Silver Stevie award for its COVID-19 communications campaign in the 2020 International Business Awards competition, the world’s premier business awards program.

NCQA accredited logo

 

The National Committee for Quality Assurance (NCQA) has awarded an accreditation status of Accredited to our commercial HMO/POS and commercial PPO products for service and clinical quality that meet the requirements of NCQA's rigorous standards for consumer protection and quality improvement.

NCQA Ratings logo

The NCQA has named us one of the highest-rated health plans in the country for quality in their Health Insurance Plan Ratings for 2019-2020.* We are in the top 10 percent of U.S. health plans for quality. NCQA awarded Blue Cross' Commercial HMO/POS plan and Commercial PPO plan a rating of 4.5 out of 5.

*Due to COVID-19, NCQA will not rate health plans for 2020-2021. Plans are permitted to use their 2019-2020 Health Plan Rating score

Highest in Member Satisfaction

Highest in Member Satisfaction among Commercial Health Plans in Massachusetts

For the fourth year in a row, J.D. Power ranked us #1 in member satisfaction among all commercial health plans in Massachusetts. In 2020, we achieved the highest score for coverage and benefits, provider choice, information and communication, and billing and payment.

For J.D. Power 2020 award information, visit jdpower.com/awards.

PQA

Medicare Prescription Drug Plan Quality Award

The Pharmacy Quality Alliance (PQA) recognized our Medicare Prescription Drug Plan with a quality award for high achievement on PQA measures of medication safety and appropriate use. The awards are based on published CMS Medicare Part D Star Ratings. PQA is the nation’s leading developer of consensus-based measures for medication safety, adherence and appropriate use.

For PQA award information, visit PQA's website.

Excellent Accredited Status

Excellent Accredited Status

The National Committee for Quality Assurance (NCQA) has awarded our company an "Excellent" accreditation status for our Commercial HMO/POS and Commercial PPO products. An "Excellent" status is only awarded to those plans that meet or exceed NCQA's rigorous requirements for consumer protection, quality improvement, and access to excellent clinical care.

High Performing Private Health Plan

High Performing Private Health Plan

The National Committee for Quality Assurance (NCQA) has named us one of the highest-rated health plans in the country for quality in their Health Insurance Plan Ratings for 2019-2020. This puts us in the top 10 percent of U.S. health plans for quality. NCQA awarded Blue Cross' Commercial HMO/POS plan and Commercial PPO plan a rating of 4.5 out of 5.

Our MyBlue mobile app was awarded a bronze Stevie Award, presented by American Business Awards, Inc.  We were one of only three health companies recognized in the Mobile Web & App category.

Digital Health Awards recognized our MyBlue digital experience with three awards:

  • Gold for the mobile version of MyBlue
  • Silver for the MyBlue mobile app – the second year in a row the app has been recognized
  • Merit for the web version of MyBlue

Highest in Member Satisfaction among Commercial Health Plans in Massachusetts 

For the third year in a row, JD Power ranked us #1 in member satisfaction among all commercial health plans in Massachusetts. In 2019, we achieved the highest score for coverage and benefits, provider choice, information and communication and billing and payment.

For J.D. Power 2019 award information, visit jdpower.com/awards

We received the prestigious Brand Innovation Award from the Blue Cross Blue Shield Association for our ongoing work to combat the opioid epidemic.

We were recognized for creating a series of groundbreaking programs that expand access to care, engage employers in the prevention of overdoses, and provide education and other resources that support people with opioid use disorder through treatment and recovery while reducing the stigma associated with opioid use.

Worcester Biz Journal

For the third year in a row, readers of the Worcester Business Journal named us best insurance provider in the magazine’s Best of Business awards voting.

JD_Power

Highest in Member Satisfaction among Commercial Health Plans in Massachusetts

For the second year in a row, we have been named the top health plan for member satisfaction by J.D. Power. In 2018, we achieved the highest score in all six study factors - coverage and benefits, cost, provider choice, customer service, information and communication, and claims processing - one of only 5 health plans, out of 163 studied nationwide, to do so.

image

We are proud to receive three 2018 ClearMark awards recognizing the “plain language” we use in our communications with members. Insurance can be complicated, and we work hard to make it simpler.

Image

Excellent Accredited Status

The National Committee for Quality Assurance (NCQA) has awarded our company an "Excellent" accreditation status for our Commercial HMO/POS and Commercial PPO products. An "Excellent" status is only awarded to those plans that meet or exceed NCQA's rigorous requirements for consumer protection, quality improvement, and access to excellent clinical care.

Image

High Performing Private Health Plan

The National Committee for Quality Assurance (NCQA) has named us one of the highest-rated health plans in the country for quality in their Health Insurance Plan Ratings for 2018-2019. This puts us in the top 10 percent of U.S. health plans for quality. NCQA awarded Blue Cross' Commercial HMO/POS plan and Commercial PPO plan a rating of 4.5 out of 5.

SQMT

Service Quality Measurement Group recognized our efforts to provide an unparalleled consumer experience. For the third year in a row, our Retail Sales & Retention Team was awarded Contact Center World Class Customer Experience Certification; our Member Service team received Customer Experience Best Practice awards for customer service representative selection and standard operating procedure; and our pharmacy benefits manager, Express Scripts, received Contact Center World Class Customer Experience Certification. 

image

We were one of only two health plans in the country to earn top marks for our Medicare Advantage plan and our Medicare Part D plan from US News & World Report.

Image

Our MyBlue member app earned silver from Digital Health Awards

alt text

Our MyBlue member website and mobile app earned a Platinum award for best mobile strategy.

Worcester Biz Journal

For the second year in a row, readers of the Worcester Business Journal named us best insurance provider in in the magazine’s Best of Business awards voting.

Excellent

Excellent Accredited Status

The National Committee for Quality Assurance (NCQA) has awarded our company an "Excellent" accreditation status for our Commercial HMO/POS and Commercial PPO products. An "Excellent" status is only awarded to those plans that meet or exceed NCQA's rigorous requirements for consumer protection, quality improvement, and access to excellent clinical care.

NCQA

High Performing Private Health Plan

The National Committee for Quality Assurance (NCQA) Health Insurance Plan Ratings for 2017-2018 show that we continue to be rated among the highest-performing private health plans in America. For the second year in a row, NCQA awarded Blue Cross' Commercial HMO/POS plan a top rating of 5 out of 5. NCQA also rated our Commercial PPO plan 4.5 out of 5.

SQM

In 2017, Service Quality Measurement Group awarded our Retail Sales & Retention Team Contact Center World Class Customer Experience Certification and our Member Service and Talent Acquisition teams for Customer Experience Best Practice in Customer Service Representative Selection 

Monitor

For the second year in a row our Find a Doctor & Estimate Costs tool has been awarded a Healthcare Monitor Gold Award by Corporate Insight. 

Worcester Biz Journal

Readers of the Worcester Business Journal named us best insurance provider in in the magazine’s Best of Business awards voting.

Benchmark Portal

For the fourth year in a row, Our Retail Sales & Retention team was named one of the highest ranking inbound sales call centers in the nation in terms of efficiency and effectiveness.

NCQA

The National Committee for Quality Assurance (NCQA) has awarded our company an "Excellent" accreditation status for our Commercial HMO/POS and Commercial PPO products.

An "Excellent" status is only awarded to those plans that meet or exceed NCQA's rigorous requirements for consumer protection, quality improvement, and access to excellent clinical care.

Plan ratings

NCQA's Health Insurance Plan Ratings 2016-2017 rated us among the highest-performing private health plans in America. NCQA awarded our Commercial HMO/POS plan a top rating of 5 out of 5. NCQA also rated our Commercial PPO plan and Medicare HMO and PPO plans 4.5 out of 5, putting all four among the highest-rated health plans in the nation for quality.

Motor

For the second year in a row our Find a Doctor & Estimate Costs tool has been awarded a Healthcare Monitor Gold Award by Corporate Insight. 

Benchmark Portal

Our Retail Sales and Retention team has been certified as a Center of Excellence by BenchmarkPortal, a leader in call center benchmarking.

Information Security 

  • 2019
  • 2017

HiTrust

We're proud to announce that our main systems processing, hosting, and exchanging of members' personal health information have earned Certified status again for information security by the Health Information Trust (HITRUST) Alliance. This two-year certification validates our commitment to protecting our members' sensitive private health care information.

HiTrust

We're proud to announce that our main systems processing, hosting and exchanging of members' personal health information have earned Certified status for information security by the Health Information Trust (HITRUST) Alliance. This two-year certification validates our commitment to protecting our members' sensitive private health care information.

Community Leadership

  • 2020
  • 2019
  • 2018
  • 2017
  • 2016
  • 2015
  • 2014

Logo

In recognition of our sustainability work and holistic approach to health, we were honored to receive the 2020 Associated Industries of Massachusetts Sustainability Award. Award, one of five companies recognized for excellence in environmental stewardship, promotion of social well-being, and contributions to economic prosperity.

Logo

Coverage, our health news site, received a Gold award in the category Digital Health Media/Publications for our powerful, ongoing series on race and health disparities.

The American Red Cross presented us with their Outstanding Service Award for hosting blood donation drives at our business locations through the COVID-19 pandemic.

We were named one of the 50 most community-minded companies in America by Points of Light. The Civic 50 honors America’s corporate citizenship leaders for their strong commitment to community and social impact.

We were named the 7th largest corporate charitable contributor in Massachusetts recognizing our historic commitment to the community.

We were named Corporate Volunteer of the Year by the Boys & Girls Clubs of Boston in recognition of our associates’ work on Service Day and our support of the organization through job skills training and board leadership

We were named Healthy Living Honoree by YMCA Cape Cod, honoring our commitment to healthy eating, active lifestyles and access to healthy environments.

BBB

Named 9th largest corporate charitable contributor in Massachusetts.

ALL-inclusive

Received Color Magazine’s All Inclusive Award for our supplier diversity program, a tribute to our dedication to diversity and inclusion in our broader business community.

BBB

The Boston Business Journal named us a Top Charitable Contributors in Massachusetts in 2014, 2015,  2016 & 2017.

BBB

The Boston Business Journal named us a Top Charitable Contributors in Massachusetts in 2014, 2015 & 2016.

BBB

The Boston Business Journal named us a Top Charitable Contributors in Massachusetts in 2014 & 2015.

BBB

The Boston Business Journal named us a Top Charitable Contributors in Massachusetts in 2014.

Employer of Choice

  • 2021
  • 2020
  • 2019
  • 2018
  • 2017
  • 2016

Logo

For the seventh consecutive year, Blue Cross has received a perfect score of 100% on the 2020 Corporate Equality Index, a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender, and queer workplace equality, administered by the Human Rights Campaign Foundation.

Logo

We were named a 2020 Working Mother Best Company for Dads, for offering benefits that help dads be their best at home and at work. We were one of only 85 companies to be honored this year, the second year Working Mother magazine has recognized best companies for dads.

50 out Front logo

We were ranked seventh in Diversity MBA magazine’s 50 Out Front Companies for Diversity Leadership: Best Places to Work for Women & Diverse Managers. We were also named by Diversity MBA magazine as one of the Top 10 Best in Class companies for recruitment.

Logo

We have been named to the Forbes list of America’s Best Places to Work for Women. We earned the 19th spot on the list in recognition of our efforts to create an inclusive workplace for women. The Forbes list is based on anonymous surveys of 75,000 Americans, including 45,000 women, working for businesses with at least 1,000 employees.

Disability IN

For the second year in a row, we were named one of the nation’s Best Places to Work for Disability Inclusion. We were one of 139 companies nationwide to score 100% on the Disability Equality Index® a joint initiative of the American Association of People with Disabilities and Disability:IN. Please visit the Disability Equality Index website for more information.

BCBSMA 2020

For the sixth consecutive year, Blue Cross has received a perfect score of 100% on the 2020 Corporate Equality Index, a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender and queer workplace equality, administered by the Human Rights Campaign Foundation.

BCBSMA Logo

We were named to Working Mother magazine’s list of 100 best companies recognizing our work to create a culture of well-being within our company.

We were named a Best Place to Work for Disability Inclusion, scoring 90% on the Disability Equality Index developed by American Association of People with Disabilities (AAPD) and Disability:IN

For the fifth consecutive year, Blue Cross has received a perfect score of 100% on the 2019 Corporate Equality Index, a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender and queer workplace equality, administered by the Human Rights Campaign Foundation.

The Urban League of Eastern Massachusetts has selected Blue Cross as one of its Top Diversity Companies for our efforts to foster diversity in the workplace.

image

Named to Forbes list of America’s Best Employers for Diversity in recognition of our commitment to cultivating a culture that welcomes and support all workers.

image

Named one of the nation's 500 best employers among mid-sized companies by Forbes.

image

We were named one the 50 Out Front by MBA Diversity magazine as one of the best companies for women and diverse managers to work for.

CEI2018

For the fourth consecutive year, Blue Cross has received a perfect score of 100% on the 2018 Corporate Equality Index, a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender and queer workplace equality, administered by the Human Rights Campaign Foundation.

image

Named one of Working Mother’s 100 best companies.

image

Presented a silver award as a best employer for healthy lifestyles by the National  Business Group on Health.

Workwell Silver Award

Received a WorkWell Massachusetts Award Program Silver Level winner for our worksite health.

alt text

Named one of the top 100 Innovators in Diversity & Inclusion by the women-owned digital platform, Mogul

CEI2017

For the third consecutive year, Blue Cross has received a perfect score of 100% on the 2017 Corporate Equality Index, a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender and queer workplace equality, administered by the Human Rights Campaign Foundation.

alt text

Named by the Boston Business Journal as one of 2017’s Healthiest Employers in Massachusetts.

WorkWell

Recognized by WorkWell Massachusetts in 2017 for our associate wellness programs 

alt text

Named by Get Konnected in 2017 as GK15 - one of 15 companies in Greater Boston with the most diverse Board of Directors

alt text

For the second consecutive year, Blue Cross has received a perfect score of 100% on the 2016 Corporate Equality Index, a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender and queer workplace equality, administered by the Human Rights Campaign Foundation.

Social Media Links

  • Facebook
  • Twitter
  • Linkedln
  • Youtube

Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. ® Registered Marks of the Blue Cross and Blue Shield Association.
®´ and ®´´ Registered Marks, TM Trademarks, and SM Service Marks are the property of their respective owners. ©   Blue Cross and Blue Shield of Massachusetts, Inc., or Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.

Footer Menu

  • Terms of use
  • Privacy & Security
  • Accessibility
  • Nondiscrimination & Translations Resources
  • Contact Us