Blue Cross Blue Shield of Massachusetts is consistently recognized as one of the nation's best health plans for member satisfaction and quality. As a locally based, not-for-profit company serving Massachusetts for more than 80 years, we're also proud of the recognition we've received for our community involvement and our leadership in promoting diverse, healthy, and environmentally-friendly workplaces.
Quality & Customer Service
For the sixth year in a row, J.D. Power ranked us #1 in member satisfaction among all commercial health plans in Massachusetts. In 2022, we earned the highest score in four out of six plan experience categories: billing and payment, coverage and benefits, customer service, and information and communication.
For the fifth year in a row, J.D. Power ranked us #1 in member satisfaction among all commercial health plans in Massachusetts. In 2021, we earned the highest score in five out of six plan experience categories; coverage and benefits, member service, provider choice, information and communication, and billing and payment.
More J.D. Power 2021 award information is available here.
The National Committee for Quality Assurance (NCQA) awarded Blue Cross' Commercial HMO/POS plan and Commercial PPO plan 4.5 out of 5 stars putting us in the top 10% of commercial health plans in the country for clinical quality and member experience.
We also also earned an "Accredited" rating from NCQA.
To see the full list of ratings, visit NCQA's 2021 Health Insurance Plan Ratings.
We were honored to receive the Excellence in Public Service Award from the National Health Care Anti-Fraud Association for our company-wide effort to address dangerous threats posed by fraud and misinformation amid the COVID-19 pandemic.
We are one of 8 companies to receive a Zero Distance Award from the Business Ecosystem Alliance recognizing our work to eliminate the distance between our associates and operations and our members and customers.
For the sixth year in a row, readers of the Worcester Business Journal named us best insurance provider in the magazine’s Best of Business awards voting.
SQM Group, a leader in improving the consumer experience provided by customer service centers, awarded us two best practice awards recognizing innovations in training and measurement for member service.
Additionally, our retail sales and retention team and our call center partnership with Express Scripts both earned world class certification for first call resolution.
For the fifth year in a row, readers of the Worcester Business Journal named us best insurance provider in the magazine’s Best of Business awards voting.
Our webpage, Bluecrossma.org, received a platinum award for Best Internet Home Page from eHealthcare Leadership. We were the only health plan to be recognized.
Our news service, Coverage, received a Gold Stevie award for its website and a Silver Stevie award for its COVID-19 communications campaign in the 2020 International Business Awards competition, the world’s premier business awards program.
The National Committee for Quality Assurance (NCQA) has awarded an accreditation status of Accredited to our commercial HMO/POS and commercial PPO products for service and clinical quality that meet the requirements of NCQA's rigorous standards for consumer protection and quality improvement.
The NCQA has named us one of the highest-rated health plans in the country for quality in their Health Insurance Plan Ratings for 2019-2020.* We are in the top 10 percent of U.S. health plans for quality. NCQA awarded Blue Cross' Commercial HMO/POS plan and Commercial PPO plan a rating of 4.5 out of 5.
*Due to COVID-19, NCQA will not rate health plans for 2020-2021. Plans are permitted to use their 2019-2020 Health Plan Rating score
Highest in Member Satisfaction among Commercial Health Plans in Massachusetts
For the fourth year in a row, J.D. Power ranked us #1 in member satisfaction among all commercial health plans in Massachusetts. In 2020, we achieved the highest score for coverage and benefits, provider choice, information and communication, and billing and payment.
For J.D. Power 2020 award information, visit jdpower.com/awards.
Medicare Prescription Drug Plan Quality Award
The Pharmacy Quality Alliance (PQA) recognized our Medicare Prescription Drug Plan with a quality award for high achievement on PQA measures of medication safety and appropriate use. The awards are based on published CMS Medicare Part D Star Ratings. PQA is the nation’s leading developer of consensus-based measures for medication safety, adherence and appropriate use.
For PQA award information, visit PQA's website.
Excellent Accredited Status
The National Committee for Quality Assurance (NCQA) has awarded our company an "Excellent" accreditation status for our Commercial HMO/POS and Commercial PPO products. An "Excellent" status is only awarded to those plans that meet or exceed NCQA's rigorous requirements for consumer protection, quality improvement, and access to excellent clinical care.
High Performing Private Health Plan
The National Committee for Quality Assurance (NCQA) has named us one of the highest-rated health plans in the country for quality in their Health Insurance Plan Ratings for 2019-2020. This puts us in the top 10 percent of U.S. health plans for quality. NCQA awarded Blue Cross' Commercial HMO/POS plan and Commercial PPO plan a rating of 4.5 out of 5.
Our MyBlue mobile app was awarded a bronze Stevie Award, presented by American Business Awards, Inc. We were one of only three health companies recognized in the Mobile Web & App category.
Digital Health Awards recognized our MyBlue digital experience with three awards:
- Gold for the mobile version of MyBlue
- Silver for the MyBlue mobile app – the second year in a row the app has been recognized
- Merit for the web version of MyBlue
Highest in Member Satisfaction among Commercial Health Plans in Massachusetts
For the third year in a row, JD Power ranked us #1 in member satisfaction among all commercial health plans in Massachusetts. In 2019, we achieved the highest score for coverage and benefits, provider choice, information and communication and billing and payment.
For J.D. Power 2019 award information, visit jdpower.com/awards
We received the prestigious Brand Innovation Award from the Blue Cross Blue Shield Association for our ongoing work to combat the opioid epidemic.
We were recognized for creating a series of groundbreaking programs that expand access to care, engage employers in the prevention of overdoses, and provide education and other resources that support people with opioid use disorder through treatment and recovery while reducing the stigma associated with opioid use.
For the fourth year in a row, readers of the Worcester Business Journal named us best insurance provider in the magazine’s Best of Business awards voting.
Highest in Member Satisfaction among Commercial Health Plans in Massachusetts
For the second year in a row, we have been named the top health plan for member satisfaction by J.D. Power. In 2018, we achieved the highest score in all six study factors - coverage and benefits, cost, provider choice, customer service, information and communication, and claims processing - one of only 5 health plans, out of 163 studied nationwide, to do so.
We are proud to receive three 2018 ClearMark awards recognizing the “plain language” we use in our communications with members. Insurance can be complicated, and we work hard to make it simpler.
Excellent Accredited Status
The National Committee for Quality Assurance (NCQA) has awarded our company an "Excellent" accreditation status for our Commercial HMO/POS and Commercial PPO products. An "Excellent" status is only awarded to those plans that meet or exceed NCQA's rigorous requirements for consumer protection, quality improvement, and access to excellent clinical care.
High Performing Private Health Plan
The National Committee for Quality Assurance (NCQA) has named us one of the highest-rated health plans in the country for quality in their Health Insurance Plan Ratings for 2018-2019. This puts us in the top 10 percent of U.S. health plans for quality. NCQA awarded Blue Cross' Commercial HMO/POS plan and Commercial PPO plan a rating of 4.5 out of 5.
Service Quality Measurement Group recognized our efforts to provide an unparalleled consumer experience. For the third year in a row, our Retail Sales & Retention Team was awarded Contact Center World Class Customer Experience Certification; our Member Service team received Customer Experience Best Practice awards for customer service representative selection and standard operating procedure; and our pharmacy benefits manager, Express Scripts, received Contact Center World Class Customer Experience Certification.
We were one of only two health plans in the country to earn top marks for our Medicare Advantage plan and our Medicare Part D plan from US News & World Report.
Our MyBlue member app earned silver from Digital Health Awards
Our MyBlue member website and mobile app earned a Platinum award for best mobile strategy.
For the third year in a row, readers of the Worcester Business Journal named us best insurance provider in in the magazine’s Best of Business awards voting.
Information Security
We're proud to announce that our main systems processing, hosting, and exchanging of members' personal health information have again earned Certified status for information security by the Health Information Trust (HITRUST) Alliance. This two-year certification validates our commitment to protecting our members' sensitive private health care information.
Our company completed a cyber maturity assessment based on the National Institute of Standards and Technology’s Cybersecurity Framework, which consists of standards, guidelines, and practices to promote the protection of critical infrastructure. The assessment found our cybersecurity program either met or exceeded the NIST framework requirements.
We're proud to announce that our main systems processing, hosting, and exchanging of members' personal health information have earned Certified status again for information security by the Health Information Trust (HITRUST) Alliance. This two-year certification validates our commitment to protecting our members' sensitive private health care information.
We're proud to announce that our main systems processing, hosting and exchanging of members' personal health information have earned Certified status for information security by the Health Information Trust (HITRUST) Alliance. This two-year certification validates our commitment to protecting our members' sensitive private health care information.
Community Leadership
For the third year in a row, we have been recognized as one of the 50 most community minded companies in the nation by the Points of Light Foundation
The Civic 50 provides a national standard for corporate citizenship and showcases how companies can use their time, skills and resources to drive social impact.
For the third year in a row, we were named the seventh most charitable company in MA by the Boston Business Journal. This year we were in the top five for average volunteer hours and in-kind donations due to our increase in skills-based volunteer efforts to support COVID-19 community needs.
For the second year in a row we were named one of the 50 most community-minded companies in America by Points of Light. The Civic 50 honors America’s corporate citizenship leaders for their strong commitment to community and social impact.
In recognition of our sustainability work and holistic approach to health, we were honored to receive the 2020 Associated Industries of Massachusetts Sustainability Award. Award, one of five companies recognized for excellence in environmental stewardship, promotion of social well-being, and contributions to economic prosperity.
Coverage, our health news site, received a Gold award in the category Digital Health Media/Publications for our powerful, ongoing series on race and health disparities.
The American Red Cross presented us with their Outstanding Service Award for hosting blood donation drives at our business locations through the COVID-19 pandemic.
We were named one of the 50 most community-minded companies in America by Points of Light. The Civic 50 honors America’s corporate citizenship leaders for their strong commitment to community and social impact.
We were named the 7th largest corporate charitable contributor in Massachusetts recognizing our historic commitment to the community.
We were named Corporate Volunteer of the Year by the Boys & Girls Clubs of Boston in recognition of our associates’ work on Service Day and our support of the organization through job skills training and board leadership
We were named Healthy Living Honoree by YMCA Cape Cod, honoring our commitment to healthy eating, active lifestyles and access to healthy environments.
Named 9th largest corporate charitable contributor in Massachusetts.
Received Color Magazine’s All Inclusive Award for our supplier diversity program, a tribute to our dedication to diversity and inclusion in our broader business community.
Employer of Choice
For the eighth consecutive year, Blue Cross has received a score of 100% on the 2021 Corporate Equality Index, a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender, and queer workplace equality, administered by the Human Rights Campaign Foundation.
We were named one of America’s Best Employers 2022 by Forbes based on an independent survey of approximately 60,000 American employees working for companies with more than 1,000 workers in the U.S.
For the third year in a row, we received a 100% score on the Disability Equality Index and were named a best place to work for disability inclusion.
The index is a benchmarking tool that helps companies understand the key steps they should take to achieve disability inclusion and equality.
For the second year in a row, we’ve been named to the list of Best Companies for Dads, which celebrates our leadership in paid parental leave, benefits, and flexible work schedules.
We were honored to receive the New England Employee Benefit Council’s Silver Lining Award recognizing our efforts to go above and beyond to support and engage our associates and their families during the pandemic.
For the third year in a row, we were named one of the nation’s Best Places to Work for Disability Inclusion. For the second year in a row we scored 100% on the Disability Equality Index® a joint initiative of the American Association of People with Disabilities and Disability:IN. Please visit the Disability Equality Index for more information.
We ranked 3rd on Diversity MBA Media’s 15th annual list of 50 Out Front companies: Best Places to Work for Women & Diverse Managers, which measures how companies and organizations are investing in intentional strategies to advance women and managers of color and create a sustainable culture of belonging and inclusion.
For the second year in a row we’ve been named to Forbes list of America’s Best Places to Work for Women.
We received this award based on an independent survey of working women that included our associates who were asked to rate us on a variety of topics including culture, benefits, diversity, pay equity, and talent mobility.
For the seventh consecutive year, Blue Cross has received a perfect score of 100% on the 2020 Corporate Equality Index, a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender, and queer workplace equality, administered by the Human Rights Campaign Foundation.
We were named one of America’s 500 best midsized employers by Forbes. We were 86th on the list according to a survey of 50,000 Americans working for businesses with at least 1,000 employees.
We were honored to receive The Boston Club’s President’s Award for our leadership in advancing women in our company.
We were named a 2020 Working Mother Best Company for Dads, for offering benefits that help dads be their best at home and at work. We were one of only 85 companies to be honored this year, the second year Working Mother magazine has recognized best companies for dads.
We were ranked seventh in Diversity MBA magazine’s 50 Out Front Companies for Diversity Leadership: Best Places to Work for Women & Diverse Managers. We were also named by Diversity MBA magazine as one of the Top 10 Best in Class companies for recruitment.
We have been named to the Forbes list of America’s Best Places to Work for Women. We earned the 19th spot on the list in recognition of our efforts to create an inclusive workplace for women. The Forbes list is based on anonymous surveys of 75,000 Americans, including 45,000 women, working for businesses with at least 1,000 employees.
For the second year in a row, we were named one of the nation’s Best Places to Work for Disability Inclusion. We were one of 139 companies nationwide to score 100% on the Disability Equality Index® a joint initiative of the American Association of People with Disabilities and Disability:IN. Please visit the Disability Equality Index website for more information.
For the sixth consecutive year, Blue Cross has received a perfect score of 100% on the 2020 Corporate Equality Index, a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender and queer workplace equality, administered by the Human Rights Campaign Foundation.
We were named to Working Mother magazine’s list of 100 best companies recognizing our work to create a culture of well-being within our company.
We were named a Best Place to Work for Disability Inclusion, scoring 90% on the Disability Equality Index developed by American Association of People with Disabilities (AAPD) and Disability:IN
For the fifth consecutive year, Blue Cross has received a perfect score of 100% on the 2019 Corporate Equality Index, a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender and queer workplace equality, administered by the Human Rights Campaign Foundation.
The Urban League of Eastern Massachusetts has selected Blue Cross as one of its Top Diversity Companies for our efforts to foster diversity in the workplace.
Named to Forbes list of America’s Best Employers for Diversity in recognition of our commitment to cultivating a culture that welcomes and support all workers.
Named one of the nation's 500 best employers among mid-sized companies by Forbes.
We were named one the 50 Out Front by MBA Diversity magazine as one of the best companies for women and diverse managers to work for.
For the fourth consecutive year, Blue Cross has received a perfect score of 100% on the 2018 Corporate Equality Index, a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender and queer workplace equality, administered by the Human Rights Campaign Foundation.
Named one of Working Mother’s 100 best companies.
Presented a silver award as a best employer for healthy lifestyles by the National Business Group on Health.
Received a WorkWell Massachusetts Award Program Silver Level winner for our worksite health.
Named one of the top 100 Innovators in Diversity & Inclusion by the women-owned digital platform, Mogul