Blue Cross Blue Shield of Massachusetts serves nearly three million members. For more than 80 years, our company has worked hard to achieve our mission providing access to high-quality, affordable health care for the individuals, families, and businesses we serve.
We are an innovative, community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We are committed to the relentless pursuit of quality, affordable, and equitable health care with an unparalleled consumer experience. Consistent with our promise to always put our members first, we are rated among the nation’s best health plans for member satisfaction and quality.
| Company | Blue Cross and Blue Shield of Massachusetts, Inc. |
| Headquarters | 101 Huntington Avenue, Suite 1300 Boston, MA 02199-7611 |
| Type of Business | Health Insurance Company An Independent Licensee of the Blue Cross and Blue Shield Association |
| Founded | 1937 |
| Main Number | 617-246-5000 1-800-262-BLUE TTY: 711 8:00 a.m. to 5:00 p.m. ET |
| Member Service | 1-800-588-5507 8:00 a.m. to 6:00 p.m. ET |
| Chair, Board of Directors | Dorothy Puhy |
| President and Chief Executive Officer | Sarah Iselin |
| Chief Operating Officer | Richard Lynch |
| Chief Financial Officer | Tony Centrella (Interim) |
| Chief Information Officer | Victoria Hildebrand |
| Number of Employees | 4,000 |
| See our Corporate Fact Sheet |  |
Note: Information accurate as of March 2022