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  • Annual Report 2021
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    • Our Mission
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Get to Know Us

We’re a community-focused, not-for-profit health plan that puts our members at the center of everything we do.

Blue Cross Blue Shield of Massachusetts serves nearly three million members. For more than 80 years, our company has worked hard to achieve our mission providing access to high-quality, affordable health care for the individuals, families, and businesses we serve.

We are an innovative, community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We are committed to the relentless pursuit of quality, affordable, and equitable health care with an unparalleled consumer experience. Consistent with our promise to always put our members first, we are rated among the nation’s best health plans for member satisfaction and quality.

Company Blue Cross and Blue Shield of Massachusetts, Inc.
Headquarters 101 Huntington Avenue, Suite 1300
Boston, MA 02199-7611
Type of Business Health Insurance Company
An Independent Licensee of the
Blue Cross and Blue Shield Association
Founded 1937
Main Number 617-246-5000
1-800-262-BLUE
TTY: 711

8:00 a.m. to 5:00 p.m. ET
Member Service 1-800-588-5507
8:00 a.m. to 6:00 p.m. ET
Chair, Board of Directors Dorothy Puhy
President and Chief Executive Officer Sarah Iselin
Chief Operating Officer Richard Lynch
Chief Financial Officer Andreana Santangelo
Chief Information Officer Victoria Hildebrand
Number of Employees 3,700
See our Corporate Fact Sheet fact-shhet

Note: Information accurate as of March 2022

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Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. ® Registered Marks of the Blue Cross and Blue Shield Association.
®´ and ®´´ Registered Marks, TM Trademarks, and SM Service Marks are the property of their respective owners. ©   Blue Cross and Blue Shield of Massachusetts, Inc., or Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.

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