Annual Report 2017 | Home

CEO Perspective

"As we pursue our commitment to making high-quality health care more affordable, we constantly ask ourselves: What do consumers expect a health plan to do well?"

Andrew Dreyfus

President & CEO

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Innovation in Action

Simplicity, Savings, and Convenience

Helping our members make smart health care decisions.

Controlling Chronic Illness

Applying technology and personal coaching to our care management solutions.

Addressing Complex Health Care Issues

Our commitment to tackling the opioid epidemic and improving end-of-life care.

Advancing Healthy Living

"Our company's corporate citizenship commitment took another exciting step forward in 2017 with the launch of our Healthy Living Accelerator."

Jeff Bellows
Vice President, Corporate Citizenship & Public Affairs

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Our Healthy Living Focus

Collaborating to Prescribe Healthy Living

Connecting patients with local resources and peer coaches to encourage behavior change.

Building a Healthy Living Network

Nurturing innovation and collaboration to foster new solutions to health challenges.

Healthy Living in Action

Supporting activities that promote healthy living experiences.

Sustainability and Environmental Health

Investing in the future health of our employees, communities, and planet.

Our People in Action

Health and Wellness: Participants in our on-site garden program plant fresh produce and learn healthy cooking techniques.

Diversity and Inclusion: Members of our Asian Blue Community employee resource group celebrate Diwali, the Hindu festival of lights.

Innovation: Design Thinking Bootcamps help employees accelerate member-centered innovation.

Collaboration: Our sales team celebrates the value of teamwork at their 2017 Summit.

Talent Development: Participants in our multi-year job rotation program are recognized for their advanced skills and experience.

Active in the Community: Employees represent the company at the Best Buddies Challenge, a 100-mile bike race from Boston to Hyannis Port.

Key Accomplishments

Recognition in the Marketplace

Plan of Choice

Company Overview

Our Offerings

Service and Operational Highlights

Responsible Financial Stewards

Zaffre Investments

Diversity & Inclusion

Our Employees

Employer of Color

Female Leadership

Ages of Workforce

Employee Resource Groups

Corporate Citizenship

Employee Volunteerism

Employee Leadership in the Community

Community Investments

Blue Cross Blue Shield of MA Foundation

Environmental Sustainability

Recognition & Awards

JD Power

J.D. Power

NCQA Private

CMS 5 Star

CMS 5 Stars

HiTrust

Boston Business Journal – Healthiest Employers in Massachusetts

Boston Business Journal – Top 10 Charitable Contributor in Massachusetts

Get Konnected – GK15 Most Diverse Corporate Boards in Greater Boston

Human Rights Campaign Foundation – Best Places to Work for LGBT Equality

SQM – Best Practice Award, Customer Service Representative Selection Process

Worksite Wellness Council of Massachusetts – WorkWell Massachusetts Award

Worcester Business Journal – Best Health Insurance Provider

Financials

2017 Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.

2017 Audited Financial Reports include Audited Statutory-Basis Financial Statements for Blue Cross and Blue Shield of Massachusetts, Inc. for the years ended December 31, 2017 and 2016 with Report of Independent Registered Public Accounting Firm.

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2017 Blue Cross and Blue Shield of Massachusetts, Inc.

The reports also include the Audited Statutory-Basis Financial Statements for Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. for the years ended December 31, 2017 and 2016 with Report of Independent Registered Public Accounting Firm.

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