2021 ANNUAL REPORT
Making a difference
In 2021, our company supported a historic public health mobilization aimed at ensuring access to life-saving vaccines and treatment. We accelerated our work to create a more affordable health care system, and we introduced innovative programs, products and partnerships that will enhance the quality of care our members receive. We also took meaningful action to make health care more equitable for all.
“Hard times often come with a saving grace, a lesson in what truly matters. At Blue Cross over the past two years, we have learned such lessons, and they will drive our business in the years to come.”
When life-saving vaccines became available, we mobilized every part of our company to make sure our members and neighbors got access.
Right care, right place, right price
We believe our members should be able to get affordable, high-quality health care where and when they need it, including in-home care and virtual resources.
Championing health equity
Our first-of-its-kind effort to eliminate racial and ethnic inequities in health care is underway in partnership with clinicians in our network.
2021 facts and figures
For more company information, including our member and financial highlights, diversity, equity and inclusion work and support for the community, view our 2021 Fact Sheet.
For the fifth year in a row, J.D. Power ranked us #1 in member satisfaction among all commercial health plans in Massachusetts. In 2021, we earned the highest score in five out of six plan experience categories: coverage and benefits, member service, provider choice, information and communication, and billing and payment.
The National Committee for Quality Assurance (NCQA) has named us one of the highest-rated health plans in the country for quality in their Health Insurance Plan Ratings for 2020-2021. We are in the top 10 percent of U.S. health plans for quality. NCQA awarded Blue Cross' Commercial HMO/POS plan and Commercial PPO plan a rating of 4.5 out of 5.
For the second year in a row, we were named one of the 50 most community-minded companies in America by Points of Light. The Civic 50 honors America’s corporate citizenship leaders for their strong commitment to community and social impact.
We ranked 3rd on Diversity MBA Magazine’s 50 Out Front Companies for Diversity Leadership for our investment in intentional strategies to advance women and managers of color and create a sustainable culture of belonging and inclusion.
We were honored to receive the New England Employee Benefit Council’s Silver Lining Award recognizing our efforts to go above and beyond to support and engage our associates and their families during the pandemic.
2021 Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.
2021 Audited Financial Reports include Audited Statutory-Basis Financial Statements for Blue Cross and Blue Shield of Massachusetts, Inc. for the years ended December 31, 2021 and 2020 with Report of Independent Registered Public Accounting Firm.
2021 Blue Cross and Blue Shield of Massachusetts, Inc.
The reports also include the Audited Statutory-Basis Financial Statements for Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. for the years ended December 31, 2021 and 2020 with Report of Independent Registered Public Accounting Firm.
Blue Cross’ senior leaders help shape the company’s strategy in support of our mission to make quality health care affordable and equitable while providing an unparalleled consumer experience.
Board of directors
Blue Cross’ board members bring significant business acumen and leadership capabilities as well as diverse experiences and backgrounds.