Skip to main content
  • Home
  • Medicare
  • Employer
  • Broker
  • Provider
  • Careers
  • Health News
  • About Us
  • Menu
    • Overview
    • CEO Perspective
    • 2021 Stories
      • 2021 Stories

        • Fighting COVID-19
        • Right care, right place, right price
        • Championing health equity
        Close
      Close
    Close
  • Search
    • Search
    Close
  • Support
    • Team Blue Support
      • Call member service 1-800-262-2583
      • Talk to a nurse 1-888-247-2583
      • Video Doctor Visit
      • Send website feedback
      Close
    Close
  • Sign In
  • Menu
    • Home
    • Overview
    • CEO Perspective
    • 2021 Stories
      • 2021 Stories

        • Fighting COVID-19
        • Right care, right place, right price
        • Championing health equity
        Close
      Close

    Other Sites

    • Home
    • Medicare
    • Employer
    • Broker
    • Provider
    • Careers
    • Health News
    • About Us

    Need Help

    • Team Blue Support
      • Call member service 1-800-262-2583
      • Talk to a nurse 1-888-247-2583
      • Video Doctor Visit
      • Send website feedback
      Close
    Close
  1. Overview
  2. Championing health equity
Español Português 简体中文 Tiếng Việt Pусский
  • Facebook
  • Twitter
  • LinkedIn
  • Email

Championing
health equity

We aim to be a leader in ensuring all our members get high-quality, affordable, equitable care. Our first-of-its-kind effort to eliminate racial and ethnic inequities in health care is underway in partnership with clinicians in our network.

Read transcript

For more than 80 years, we have put our members at the center of health care.

We regard health care as a social justice issue. We helped make Massachusetts the first state in the country with near-universal health coverage, an important step toward health equity.

Today, we have a renewed sense of urgency:

To nurture our inclusive and diverse workplace. One that unites people of all backgrounds, talents, and perspectives to drive big changes. A team where everyone is respected, included, and empowered to contribute.

To partner with businesses owned minorities. Women and people of color and LGBTQ entrepreneurs.

To focus our corporate giving programs on health equity and social justice. We make a difference—not just at work, but in the communities we serve. We seek to help all Massachusetts residents lead healthier lives. 

To eradicate racial inequities in health care for our members. In partnership with the medical community, we’re working to create a better health care system, for everyone.

Diversity, equity and inclusion are at the core of our values, who we are and what we do, at Blue Cross Blue Shield of Massachusetts.

Addressing health inequities
among our members

The first step toward eliminating racial inequities in health care is to understand exactly where they exist. So in 2021, we analyzed claims data for more than 1.3 million members, and as our inaugural Health Equity Report illustrates, we found significant racial and ethnic disparities. We are taking action, including a $25 million investment in physician practices and hospitals to support the medical community’s efforts to reduce inequities in both access and care. Starting in 2023, we will update our contracts to include financial incentives linked to their progress.

The new contracts will be designed to give medical organizations a business case for new investments aimed at closing equity gaps, just as our quality payment models have long been structured to reward clinicians’ efforts to improve quality and value. We are also offering our employer customers unique access to health data for their employees and partnering on new initiatives to foster health equity.  As a health plan, the impetus for us is clear: Employers and members pay the same amount for health insurance regardless of their race, ethnicity or neighborhood, and should receive equally high-quality care.

Read more

As a health plan, one of the most powerful tools we have to help guide positive change is the way we pay clinicians who care for our members. This is an evolution of our longstanding work to reward quality care and better outcomes.”

Andrew Dreyfus
President and CEO of Blue Cross Blue Shield of Massachusetts

Promoting a healthier, more equitable and just community

Our company's corporate citizenship mission is to help all Massachusetts residents lead healthy lives and ensure a healthier, more equitable and just community. In 2021, we expanded our commitment to support not-for-profits that are addressing health inequities in communities across the commonwealth by focusing on three interconnected priorities – food justice, environmental justice and racial justice. Over the next five years, our company will provide $10.6 million in direct financial contributions and $5.5 million in pro bono and in-kind support to the effort.

The same priorities were reflected in our annual company-wide Service Day, which in 2021 brought together some 2,800 employees through in-person and virtual service to volunteer with 90 not-for-profit organizations.

Read transcript

Service Day 2021.

On Sept. 23, 2021, 2,800 Blue Cross volunteers partnered with 90 not-for-profits.

Through 75 in-person projects…

And 25 virtual service events…

Together, we worked to create healthier, more equitable and just communities across Massachusetts.

We are One Community One Blue. 

2021 corporate citizenship report

A comprehensive review of our community initiatives.

Download

Broadening our foundation’s
strategic priorities

The Blue Cross Blue Shield of Massachusetts Foundation seeks to expand access to health care for low-income and vulnerable residents of Massachusetts through grants, research, and policy initiatives. The Foundation Board of Directors and staff recently added structural racism and racial inequities in health to its other areas of focus, behavioral health and coverage and care. In 2021, our Foundation launched a new grant program to help organizations run by and serving people of color build capacity and strengthen expertise, and issued a comprehensive report on racial inequities in health care access, quality and outcomes.

Read more

Making a difference

CEO perspective

Learn more

Fighting covid-19

Learn more

Right care, right place, right price

Learn more

Footer: Links

  • About Us
  • Careers
  • Sitemap
  • Feedback
  • Contact Us
  • Privacy & Security
  • Terms of Use
  • Accessibility
  • Nondiscrimination
  • Member Rights
  • Plan Updates
  • Utilization Management
  • MyBlue App
  • Health News Stories
  • Well-B
  • Medical Policies
  • Equity In Health Care​​​​​​​

Download App

Download on App Store Download on Google Play

Follow us:

  • Follow us on Facebook
  • Follow us on Twitter
  • Follow us on LinkedIn
  • Follow us on YouTube

Choose a language:

  • English/English
  • Spanish/Español
  • Portuguese/Português
  • French/Français
  • Chinese/简体中文
  • Haitian Creole/Kreyòl Ayisyen
  • Vietnamese/Tiếng Việt
  • Russian/Русский
  • Mon-Khmer, Cambodian/ខ្មែរ
  • Italian/Italiano
  • Korean/한국어
  • Greek/Ελληνικά
  • Polish/Polski
  • Hindi/हिंदी
  • Gujarati/ગુજરાતી
  • Tagalog/Tagalog
  • Japanese/日本語
  • German/Deutsch
  • Lao/ພາສາລາວ
  • Navajo/Diné Bizaad

ATTENTION: If you speak a language other than English, language assistance services are available to you free of charge. Call 1-800-200-4255(TTY: 711).

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia con el idioma. Llame al número de Servicio al Cliente que figura en su tarjeta de identificación llamada 1-800-472-2689 (TTY: 711).

ATENÇÃO: Se fala português, são-lhe disponibilizados gratuitamente serviços de assistência de idiomas. Telefone para os Serviços aos Membros, através do número no seu cartão ID chamar 1-800-472-2689 (TTY: 711).

ATTENTION : si vous parlez français, des services d’assistance linguistique sont disponibles gratuitement. Appelez le Service adhérents au numéro indiqué sur votre carte d’assuré appel 1-800-472-2689  (TTY : 711).

注意:如果您讲中文,我们可向您免费提供语言协助服务。请拨打您 ID  卡上的号码联系会员服务部 通话 1-800-472-2689(TTY  号码:711)。

ATANSYON: Si ou pale kreyòl ayisyen, sèvis asistans nan lang disponib pou ou gratis. Rele nimewo Sèvis Manm nan ki sou kat Idantitifkasyon w lan (Sèvis pou Malantandan Rele 1-800-472-2689 TTY: 711).

LƯU .: Nếu quý vị n.i Tiếng Việt, c.c dịch vụ hỗ trợ ng.n ngữ được cung cấp cho quý vị miễn ph.. Gọi cho Dịch vụ Hội vi.n theo số tr.n thẻ ID của quý vị Cuộc gọi 1-800-472-2689 (TTY: 711).

ВНИМАНИЕ: если Вы говорите по-русски, Вы можете воспользоваться бесплатными услугами переводчика. Позвоните в отдел обслуживания клиентов по номеру, указанному в Вашей идентификационной карте вызов 1-800-472-2689 (телетайп: 711).

ការជូនដំណឹង៖ ប្រសិនប. ើអ្នកនិយាយភាសា ខ្មែរ សេ  វាជំនួយភាសាឥតគិតថ្លៃ គឺអាចរកបានសម្  រាប ់អ្នក។ សូមទូរស័ព្ទទ ៅផ ្នែ កសេ  វាសមា  ជិកតាមល េខន  ៅល.  ើប ័ណ្ណ សម្  គាល ់ខ្លួ ខ្លួ នរប ស់អ្នក ហៅ 1-800-472-2689 (TTY: 711) ។

ATTENZIONE: se parlate italiano, sono disponibili per voi servizi gratuiti di assistenza linguistica. Chiamate il Servizio per i membri al numero riportato sulla vostra scheda identificativa chiamata 1-800-472-2689 (TTY: 711).

참고 : 한국어를 사용하는 경우 언어 지원 서비스를 무료로 사용할 수 있습니다. 신분증에있는 전화 번호 1-800-472-2689 (TTY : 711)로 회원 서비스에 연락하십시오.

ΠΡΟΣΟΧΗ: Εάν μιλάτε Ελληνικά, διατίθενται για σας υπηρεσίες γλωσσικής βοήθειας, δωρεάν. Καλέστε την Υπηρεσία Εξυπηρέτησης Μελών στον αριθμό της κάρτας μέλους σας (ID Card) κλήση 1-800-472-2689 (TTY: 711).

UWAGA: Osoby posługujące się językiem polskim mogą bezpłatnie skorzystać z pomocy językowej. Należy zadzwonić do Działu obsługi ubezpieczonych pod numer podany na identyfikatorze zadzwoń 1-800-472-2689 (TTY: 711).

ध्यान दें: य दि  आप ह िन् दी बोलते ह ैं, तो भा षा  सहाय  ता  सेवा एँ, आप के लि ए नि :शुल्क  उपलब्ध ह ैं। सदस्य  सेवा ओं को आपके आई.डी. कार  ्ड पर दि ए गए नंबर पर कॉल करें  कॉल 1-800-472-2689 ( टी .टी .वा ई.: 711).

ધ્યાન આપો:  જો તમે ગુજરા તી બોલતા  હો, તો તમને ભા ષા કીય  સહાય  તા  સેવા ઓ વિ ના  મૂલ્યે  ઉપલબ્ધ છે. તમા રા  આઈડી કાર  ્ડ પર આપેલા  નંબર પર Member Service  ને કૉલ કરો કૉલ કરો 1-800-472-2689 (TTY: 711).

PAUNAWA: Kung nagsasalita ka ng wikang Tagalog, mayroon kang magagamit na mga libreng serbisyo para sa tulong sa wika. Tawagan ang Mga Serbisyo sa Miyembro sa numerong nasa iyong ID Card tumawag 1-800-472-2689 (TTY: 711).

お知らせ:日本語をお話しになる方は無料の言語アシスタンスサービスをご利用いただけます。ID カードに記載の電話番号を使用してメンバーサービスまでお電話ください 呼び出す 1-800-472-2689(TTY: 711)。

ACHTUNG: Wenn Sie Deutsche sprechen, steht Ihnen kostenlos fremdsprachliche Unterstützung zur Verfügung. Rufen Sie den Mitgliederdienst unter der Nummer auf Ihrer ID-Karte an Anrufen 1-800-472-2689 (TTY: 711).

ຂໍ້ຄວນໃສ່ໃຈ: ຖ້າເຈົ້າເວົ້າພາສາລາວໄດ້, ມີການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາໃຫ້ທ່ານໂດຍບໍ່ເສຍຄ່າ. ໂທ ຫາ ຝ່າຍບໍລິການສະ ມາ ຊິກທີ່ໝາຍເລກໂທລະສັບຢູ່ໃນບັດຂອງທ່ານ ໂທ 1-800-472-2689 (TTY: 711).

BAA !KOHWIINDZIN DOO&G&: Din4 k’ehj7 y1n7[t’i’go saad bee y1t’i’ 47 t’11j77k’e bee n7k1’a’doowo[go 47 n1’ahoot’i’. D77 bee an7tah7g7 ninaaltsoos bine’d44’ n0omba bik1’7g7ij8’ b44sh bee hod77lnih call 1-800-472-2689 (TTY: 711).

Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. ® Registered Marks of the Blue Cross and Blue Shield Association. ®´ Registered Marks of Blue Cross and Blue Shield of Massachusetts, Inc., or Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. ®´´ Registered Marks, TM Trademarks. and SM Service Marks are the property of their respective owners. © 2021 Blue Cross and Blue Shield of Massachusetts, Inc., or Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.