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  1. Overview
  2. Right care, right place, right price
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Right care, right place,
right price

We believe our members should be able to get high-quality health care where and when they need it, including in-home care and virtual resources. And amid the pandemic, affordability is more important than ever. That’s why we’re forging new partnerships to provide better access to mental health care, substance use disorder treatment, diabetes care, fitness and more.

Enhancing mental health services and support

Mental health is essential to our overall wellbeing, but research by the Blue Cross Blue Shield of Massachusetts Foundation has found many people who need mental health care struggle to find it.  In 2021, we added more than 1,200 clinicians to our network, part of a trend of growth that has seen our mental health network grow by 37% over the past five years. We also expanded our network of affordable digital resources — for example, by adding Brightline as a provider. Brightline offers online pediatric care, including video therapy sessions to help kids and families with a range of common challenges, such as stress, anxiety and depression.

The pandemic also has created new challenges for our members struggling with addiction, so, in 2021, we contracted with AWARE Recovery Care to offer an in-home addiction treatment program designed to promote long-term recovery and prevent relapses.

“The hospital got me sober, AWARE kept me sober.”- says one client.

Read more

Improving our prescription drugs benefit

In 2021, we entered into two strategic partnerships aimed at improving health outcomes and lowering pharmacy costs for members and employers. Beginning Jan. 1, 2023, CVS Caremark will support our company in managing pharmacy benefit services for our commercial and Medicare groups and individual health plans. Prescription drug coverage is our members’ most-used benefit and we expect this new relationship to save our customers money while offering simpler, more convenient service.

 In a second strategic partnership, we and four Blue Cross Blue Shield plans from across the country created Evio, a pharmacy solutions company that will use data from 20 million members to assess the effectiveness of selected drugs and help ensure the right medications get to every patient, where, when and how they need them.

Read more

Motion

A better member experience

Throughout 2021, we continued to develop innovative products and benefits. They include BlueFit, a new plan that offers $600 in incentives for healthy choices, comprehensive in-person and telehealth coverage, and additional financial protection with accident and critical illness coverage. BlueFit members can get reminders about preventive care such as routine checkups, and up to an additional $600 in fitness and weight-loss reimbursements with convenient online submission.  Like all our members, they also get the support of Team Blue, our award-winning service team, and 24/7 chat support.

Other new offerings for our members include more convenient access to telehealth visits; an enhanced fitness reimbursement program that helps pay for home fitness equipment and activities that can boost physical and mental well-being; and an expanded list of medications employers can make available to their employees with a $0 copay, including diabetes testing strips and medications for smoking cessation and substance use disorder treatment.

When you reach out, we are here.

In 2021, we answered 1.4 million calls, processed 6 million transactions on MyBlue, and had 35,000 live chats with members online.

Guiding our members
as a trusted ally

We help our members find the right care, at the right time, at the right price, in the right place.  For example, members can access Well Connection, Blue Cross' dedicated telehealth platform, which provides convenient care and mental health services. We also partner with practices like Firefly, which prioritizes real-time, online access to  a “collaborative care” team of behavioral health specialists and primary care clinicians.

Our new Diabetes Navigator program provides tailored support and resources to Blue Cross Blue Shield of Massachusetts Medicare Advantage members with diabetes or prediabetes.  And through a partnership with Boston-based nonprofit Community Servings, we provide up to eight weeks of medically tailored meals, at no cost, for eligible Blue Cross Medicare Advantage members after they return home from a hospital stay.

“I feel great knowing I can make a stressful time a little bit easier.” - Nurse case manager Daphne Matthews, who helps Medicare members get meals at home.

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Making a difference

CEO perspective

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Fighting covid-19

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ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia con el idioma. Llame al número de Servicio al Cliente que figura en su tarjeta de identificación llamada 1-800-472-2689 (TTY: 711).

ATENÇÃO: Se fala português, são-lhe disponibilizados gratuitamente serviços de assistência de idiomas. Telefone para os Serviços aos Membros, através do número no seu cartão ID chamar 1-800-472-2689 (TTY: 711).

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注意:如果您讲中文,我们可向您免费提供语言协助服务。请拨打您 ID  卡上的号码联系会员服务部 通话 1-800-472-2689(TTY  号码:711)。

ATANSYON: Si ou pale kreyòl ayisyen, sèvis asistans nan lang disponib pou ou gratis. Rele nimewo Sèvis Manm nan ki sou kat Idantitifkasyon w lan (Sèvis pou Malantandan Rele 1-800-472-2689 TTY: 711).

LƯU .: Nếu quý vị n.i Tiếng Việt, c.c dịch vụ hỗ trợ ng.n ngữ được cung cấp cho quý vị miễn ph.. Gọi cho Dịch vụ Hội vi.n theo số tr.n thẻ ID của quý vị Cuộc gọi 1-800-472-2689 (TTY: 711).

ВНИМАНИЕ: если Вы говорите по-русски, Вы можете воспользоваться бесплатными услугами переводчика. Позвоните в отдел обслуживания клиентов по номеру, указанному в Вашей идентификационной карте вызов 1-800-472-2689 (телетайп: 711).

ការជូនដំណឹង៖ ប្រសិនប. ើអ្នកនិយាយភាសា ខ្មែរ សេ  វាជំនួយភាសាឥតគិតថ្លៃ គឺអាចរកបានសម្  រាប ់អ្នក។ សូមទូរស័ព្ទទ ៅផ ្នែ កសេ  វាសមា  ជិកតាមល េខន  ៅល.  ើប ័ណ្ណ សម្  គាល ់ខ្លួ ខ្លួ នរប ស់អ្នក ហៅ 1-800-472-2689 (TTY: 711) ។

ATTENZIONE: se parlate italiano, sono disponibili per voi servizi gratuiti di assistenza linguistica. Chiamate il Servizio per i membri al numero riportato sulla vostra scheda identificativa chiamata 1-800-472-2689 (TTY: 711).

참고 : 한국어를 사용하는 경우 언어 지원 서비스를 무료로 사용할 수 있습니다. 신분증에있는 전화 번호 1-800-472-2689 (TTY : 711)로 회원 서비스에 연락하십시오.

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UWAGA: Osoby posługujące się językiem polskim mogą bezpłatnie skorzystać z pomocy językowej. Należy zadzwonić do Działu obsługi ubezpieczonych pod numer podany na identyfikatorze zadzwoń 1-800-472-2689 (TTY: 711).

ध्यान दें: य दि  आप ह िन् दी बोलते ह ैं, तो भा षा  सहाय  ता  सेवा एँ, आप के लि ए नि :शुल्क  उपलब्ध ह ैं। सदस्य  सेवा ओं को आपके आई.डी. कार  ्ड पर दि ए गए नंबर पर कॉल करें  कॉल 1-800-472-2689 ( टी .टी .वा ई.: 711).

ધ્યાન આપો:  જો તમે ગુજરા તી બોલતા  હો, તો તમને ભા ષા કીય  સહાય  તા  સેવા ઓ વિ ના  મૂલ્યે  ઉપલબ્ધ છે. તમા રા  આઈડી કાર  ્ડ પર આપેલા  નંબર પર Member Service  ને કૉલ કરો કૉલ કરો 1-800-472-2689 (TTY: 711).

PAUNAWA: Kung nagsasalita ka ng wikang Tagalog, mayroon kang magagamit na mga libreng serbisyo para sa tulong sa wika. Tawagan ang Mga Serbisyo sa Miyembro sa numerong nasa iyong ID Card tumawag 1-800-472-2689 (TTY: 711).

お知らせ:日本語をお話しになる方は無料の言語アシスタンスサービスをご利用いただけます。ID カードに記載の電話番号を使用してメンバーサービスまでお電話ください 呼び出す 1-800-472-2689(TTY: 711)。

ACHTUNG: Wenn Sie Deutsche sprechen, steht Ihnen kostenlos fremdsprachliche Unterstützung zur Verfügung. Rufen Sie den Mitgliederdienst unter der Nummer auf Ihrer ID-Karte an Anrufen 1-800-472-2689 (TTY: 711).

ຂໍ້ຄວນໃສ່ໃຈ: ຖ້າເຈົ້າເວົ້າພາສາລາວໄດ້, ມີການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາໃຫ້ທ່ານໂດຍບໍ່ເສຍຄ່າ. ໂທ ຫາ ຝ່າຍບໍລິການສະ ມາ ຊິກທີ່ໝາຍເລກໂທລະສັບຢູ່ໃນບັດຂອງທ່ານ ໂທ 1-800-472-2689 (TTY: 711).

BAA !KOHWIINDZIN DOO&G&: Din4 k’ehj7 y1n7[t’i’go saad bee y1t’i’ 47 t’11j77k’e bee n7k1’a’doowo[go 47 n1’ahoot’i’. D77 bee an7tah7g7 ninaaltsoos bine’d44’ n0omba bik1’7g7ij8’ b44sh bee hod77lnih call 1-800-472-2689 (TTY: 711).

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