Skip to main content
  • Home
  • Medicare
  • Employer
  • Broker
  • Provider
  • Careers
  • Health News
  • About Us
  • Menu
    • Home

    Warning: Broken/Missing block

    Other Sites

    • Home
    • Medicare
    • Employer
    • Broker
    • Provider
    • Careers
    • Health News
    • About Us
    Close

Main Menu

  • Medical Policy
    • How Policies Are Developed
    • Medicare Advantage Policies
    • Policy Listing Options
  • Prior Authorization
    • Carelon
    • InterQual Connect
  • Policy Updates & Feedback
    • Giving Feedback
    • Contact Us

How Policies Are Developed

We strive to offer our members the latest in proven medical technologies by reviewing current scientific evidence and expert physician opinion. We incorporate input from the Massachusetts Medical Society, specialty societies, national technology review organizations, and community physicians in the development and review of all policies.

Advancement in medical technology is monitored internally by Blue Cross. We use information from journals, technology assessment databases, and regulatory agencies to create our policies. Policy changes from the National Blue Cross and Blue Shield Medical Policy Program are monitored monthly. We also review guidance from the Centers for Medicare and Medicaid Services (CMS) and the local Medicare Program are monitored via the CMS website.

Blue Plans use the National Blue Cross and Blue Shield Medical Policy Program 

The Blue Cross and Blue Shield Association has a technology assessment program that Blue Plans nationwide draw from to develop medical policies. Blue Cross Blue Shield of Massachusetts is a sponsoring plan. As a sponsor, we participate in the selection of topics that are assessed. We also have ongoing representation in the Blue Cross Blue Shield Association’s Medical Policy Group.

Overseeing the work of the Blue Cross Blue Shield Association’s Medical Policy Program is the Medical Advisory Panel, which is comprised of independent, nationally recognized experts in technology assessment, clinical research and medical specialties. The Medical Advisory Panel includes representatives from the American College of Physicians, American College of Medical Genetics, American Academy of Family Physicians, American College of Cardiology, American Academy of Pediatrics, and the American College of Surgeons.

The Blue Cross Blue Shield National Association’s Medical Policy Program produces revised and new National Association medical policies based on medical literature, review of the positions of appropriate national clinical specialty societies and uses the survey-based results of specialty clinical expert opinion from specialists at national academic medical centers. Following the review by the National Medical Policy Group, a technology will be considered:

  • Medically Necessary: The technology met all Medical Policy Program Medical Technology Assessment Guidelines and is:

    • In accordance with generally accepted standards of medical practice
    • Clinically appropriate in terms of type, frequency, extent, site, and duration of care
    • Considered effective for the condition being treated
    • Not primarily for the convenience of the patient, physician, or other health care provider and
    • Not more costly than an alternative that is at least as likely to produce equivalent therapeutic or diagnostic results

    For these purposes, “generally acceptable standards of medical practice” means standards that are based on credible scientific evidence published in peer-reviewed medical literature generally recognized by the relevant medical community, physician specialty society recommendations, and the views of medical practitioners practicing in relevant clinical areas and any other relevant factors.

  • Not Medically Necessary: The technology met all of the Medical Policy Program Medical Technology Assessment Guidelines but did not meet one or more of the additional criteria in above the definition of “medically necessary.”
  • Investigational: The technology failed one or more of the Medical Policy Program Medical Technology Assessment Guidelines.

Blue Cross Blue Shield of Massachusetts monitors the Medical Policy Program assessments, and the decisions of the Medical Policy Advisory Panel for any new policies or revisions to existing national policies. If revisions are made to existing policies or if new national policies are developed, Blue Cross Blue Shield of Massachusetts  evaluates the revised or new policies and decides whether to modify or develop policies to reflect these changes.

Footer: Links

  • About Us
  • Careers
  • Sitemap
  • Contact Us
  • Privacy & Security
  • Terms of Use
  • Accessibility
  • Nondiscrimination
  • Member Rights
  • Plan Updates
  • Utilization Management
  • MyBlue App
  • Health News Stories
  • Well-B
  • Medical Policies
  • Equity In Health Care​​​​​​​

Download App

Download on App Store Download on Google Play

Follow us:

  • Follow us on Facebook
  • Follow us on X
  • Follow us on LinkedIn
  • Follow us on YouTube

Choose a language:

  • English/English
  • Spanish/Español
  • Portuguese/Português
  • French/Français
  • Chinese/简体中文
  • Haitian Creole/Kreyòl Ayisyen
  • Vietnamese/Tiếng Việt
  • Russian/Русский
  • Mon-Khmer, Cambodian/ខ្មែរ
  • Italian/Italiano
  • Korean/한국어
  • Greek/Ελληνικά
  • Polish/Polski
  • Hindi/हिंदी
  • Gujarati/ગુજરાતી
  • Tagalog/Tagalog
  • Japanese/日本語
  • German/Deutsch
  • Lao/ພາສາລາວ
  • Navajo/Diné Bizaad

ATTENTION: If you speak a language other than English, language assistance services are available to you free of charge. Call 1-800-200-4255 (TTY: 711).

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia con el idioma. Llame al número de Servicio al Cliente que figura en su tarjeta de identificación llamada 1-800-200-4255 (TTY: 711 ).

ATENÇÃO: Se fala português, são-lhe disponibilizados gratuitamente serviços de assistência de idiomas. Telefone para os Serviços aos Membros, através do número no seu cartão ID chamar  1-800-200-4255 (TTY: 711 ).

ATTENTION : si vous parlez français, des services d’assistance linguistique sont disponibles gratuitement. Appelez le Service adhérents au numéro indiqué sur votre carte d’assuré appel 1-800-200-4255  (TTY : 711 ).

注意:如果您讲中文,我们可向您免费提供语言协助服务。请拨打您 ID  卡上的号码联系会员服务部 通话 1-800-200-4255(TTY  号码:711 )。

ATANSYON: Si ou pale kreyòl ayisyen, sèvis asistans nan lang disponib pou ou gratis. Rele nimewo Sèvis Manm nan ki sou kat Idantitifkasyon w lan (Sèvis pou Malantandan Rele 1-800-200-4255 TTY: 711 ).

LƯU .: Nếu quý vị n.i Tiếng Việt, c.c dịch vụ hỗ trợ ng.n ngữ được cung cấp cho quý vị miễn ph.. Gọi cho Dịch vụ Hội vi.n theo số tr.n thẻ ID của quý vị Cuộc gọi 1-800-200-4255 (TTY: 711 ).

ВНИМАНИЕ: если Вы говорите по-русски, Вы можете воспользоваться бесплатными услугами переводчика. Позвоните в отдел обслуживания клиентов по номеру, указанному в Вашей идентификационной карте вызов  1-800-200-4255 (телетайп: 711 ).

ការជូនដំណឹង៖ ប្រសិនប. ើអ្នកនិយាយភាសា ខ្មែរ សេ  វាជំនួយភាសាឥតគិតថ្លៃ គឺអាចរកបានសម្  រាប ់អ្នក។ សូមទូរស័ព្ទទ ៅផ ្នែ កសេ  វាសមា  ជិកតាមល េខន  ៅល.  ើប ័ណ្ណ សម្  គាល ់ខ្លួ ខ្លួ នរប ស់អ្នក ហៅ  1-800-200-4255 (TTY: 711) ។

ATTENZIONE: se parlate italiano, sono disponibili per voi servizi gratuiti di assistenza linguistica. Chiamate il Servizio per i membri al numero riportato sulla vostra scheda identificativa chiamata  1-800-200-4255 (TTY: 711 ).

참고 : 한국어를 사용하는 경우 언어 지원 서비스를 무료로 사용할 수 있습니다. 신분증에있는 전화 번호 1-800-200-4255 (TTY : 711)로 회원 서비스에 연락하십시오.

ΠΡΟΣΟΧΗ: Εάν μιλάτε Ελληνικά, διατίθενται για σας υπηρεσίες γλωσσικής βοήθειας, δωρεάν. Καλέστε την Υπηρεσία Εξυπηρέτησης Μελών στον αριθμό της κάρτας μέλους σας (ID Card) κλήση 1-800-200-4255 (TTY: 711 ).

UWAGA: Osoby posługujące się językiem polskim mogą bezpłatnie skorzystać z pomocy językowej. Należy zadzwonić do Działu obsługi ubezpieczonych pod numer podany na identyfikatorze zadzwoń 1-800-200-4255 (TTY: 711 ).

ध्यान दें: य दि  आप ह िन् दी बोलते ह ैं, तो भा षा  सहाय  ता  सेवा एँ, आप के लि ए नि :शुल्क  उपलब्ध ह ैं। सदस्य  सेवा ओं को आपके आई.डी. कार  ्ड पर दि ए गए नंबर पर कॉल करें  कॉल 1-800-200-4255 ( टी .टी .वा ई.: 711).

ધ્યાન આપો:  જો તમે ગુજરા તી બોલતા  હો, તો તમને ભા ષા કીય  સહાય  તા  સેવા ઓ વિ ના  મૂલ્યે  ઉપલબ્ધ છે. તમા રા  આઈડી કાર  ્ડ પર આપેલા  નંબર પર Member Service  ને કૉલ કરો કૉલ કરો 1-800-200-4255 (TTY: 711).

PAUNAWA: Kung nagsasalita ka ng wikang Tagalog, mayroon kang magagamit na mga libreng serbisyo para sa tulong sa wika. Tawagan ang Mga Serbisyo sa Miyembro sa numerong nasa iyong ID Card tumawag 1-800-200-4255 (TTY: 711 ).

お知らせ:日本語をお話しになる方は無料の言語アシスタンスサービスをご利用いただけます。ID カードに記載の電話番号を使用してメンバーサービスまでお電話ください 呼び出す 1-800-200-4255(TTY: 711 )。

ACHTUNG: Wenn Sie Deutsche sprechen, steht Ihnen kostenlos fremdsprachliche Unterstützung zur Verfügung. Rufen Sie den Mitgliederdienst unter der Nummer auf Ihrer ID-Karte an Anrufen 1-800-200-4255 (TTY: 711 ).

ຂໍ້ຄວນໃສ່ໃຈ: ຖ້າເຈົ້າເວົ້າພາສາລາວໄດ້, ມີການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາໃຫ້ທ່ານໂດຍບໍ່ເສຍຄ່າ. ໂທ ຫາ ຝ່າຍບໍລິການສະ ມາ ຊິກທີ່ໝາຍເລກໂທລະສັບຢູ່ໃນບັດຂອງທ່ານ ໂທ 1-800-200-4255 (TTY: 711).

BAA !KOHWIINDZIN DOO&G&: Din4 k’ehj7 y1n7[t’i’go saad bee y1t’i’ 47 t’11j77k’e bee n7k1’a’doowo[go 47 n1’ahoot’i’. D77 bee an7tah7g7 ninaaltsoos bine’d44’ n0omba bik1’7g7ij8’ b44sh bee hod77lnih call 1-800-200-4255 (TTY: 711).

Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. ® Registered Marks of the Blue Cross and Blue Shield Association. ®´ Registered Marks of Blue Cross and Blue Shield of Massachusetts, Inc., and Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. ®´´ Registered Marks, TM Trademarks. and SM Service Marks are the property of their respective owners. © 2021 Blue Cross and Blue Shield of Massachusetts, Inc., or Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.