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B IS FOR EVERYTHING
HEALTH CARE NEEDS TO BE

B is for Blue Cross. B is for Blue Shield.

And B is for being the change health care needs to be.

B is for beating the problem — of opioids, of inequality, of access.

B is for putting humans at the center of health care.

For over 80 years we've made our members the focus of everything we do.

Because standing with you is the most important thing we could ever stand for.


Clarity, answers, action, compassion. They’re what we’re for.

Read transcript

If today’s healthcare system is broken

 

B is for unbreaking it

If the problem seems too big

B is for beating it

If there’s a worry left unspoken

B is for being heard

Because B is for Blue Cross Blue Shield of Massachusetts. And for being the change we need to be.

That we need you to be

B is for bold ideas and brave choices

Bring it

Because B is for believing every question deserves clarity

Thank you

Every answer should come with action

WHAM!

And that every health plan should be a help plan

YES!

Because when you put humans at the center of healthcare

We’re faster

We’re bolder

Ageless

Fearless

We’re unstoppable

We are Blue Cross Blue Shield. And together, we stand for everything healthcare needs to be.

B IS FOR HEALTH EQUITY

With nearly three million members, we know that individuality is the one thing we all have in common. That’s why we stand for promoting equity and inclusion, for fighting racism, for uniting to build healthy communities.

Because B is for every single one of us.

STANDING STRONG BY STANDING TOGETHER

As the largest not-for-profit health plan in the state, our most important investments are in our members and our communities. Here’s how we’re doing our part.

$200 Million +

The amount we’ve given back this year to communities, members, customers, and clinical partners in response to COVID-19.

28,500

Volunteer hours donated by our associates last year, in communities across Massachusetts.

50

In 2020, we were honored as one of America’s 50 most community-minded companies by Points of Light, the world's largest organization dedicated to volunteer service.

WALKING THE WALK

We are three thousand people helping nearly three million members feel heard, supported, empowered. Just like you, we’re members. So we know firsthand that health care must be inclusive and accessible.

 

60% of our Board of Directors is composed of women and people of color

 

Nearly 60% of our Executive Management Team is composed of women and people of color

 

100% perfect score on the Human Rights Campaign Corporate Equality Index for LGBTQ+ workplaces

 

1,200+ of our associates participate in diversity-focused community initiatives

B IS FOR HEALTH CARE AS UNIQUE AS YOU ARE

Our job is to remove any barrier between you and the care you need. Every day we help more people access more care, in more ways, than ever before. Connecting you to one of the largest provider networks in the nation is only the start. In our communities, we stand firmly behind local health centers, nonprofits, and community leaders that promote better health access for all.

MORE WAYS TO CONNECT…

The care you need, when you need it.

 

COVID-19 HELPLINE

 

24/7 NURSE LINE

 

REMOTE DOCTOR VISITS

 

FIND A DOCTOR

 

TEAM BLUE

…TO MORE KINDS OF CARE

We’ve expanded your options because there’s more than one path to health.

 

MENTAL HEALTH

 

HOLISTIC

 

SUBSTANCE USE

 

PALLIATIVE

B IS FOR BEING CLEAR

Questions should have answers. Complexity should be made simple. Instructions ought to be easy. Obscure situations should be made transparent.

So we have people and tools that can do just that. With Team Blue you have empathy-trained experts, always ready to find answers and connect you to care. And MyBlue is an instant snapshot of your coverage, features, prescriptions and more, on any device you choose.

B IS FOR BEING ON YOUR SIDE

When it comes to measuring success, your positive experience is the only yardstick that matters.

J.D. Power ranked us #1 in member satisfaction among all Commercial Health Plans in Massachusetts, for the 4th year in a row.

5-Star Overall Rating for our Medicare Prescription Drug Plan from the Centers for Medicare and Medicaid Services.

Ranked in the Top 10% in the nation among commercial HMO/PPO Plans by the National Committee for Quality Assurance.


*For J.D. Power 2020 award information, visit jdpower.com/awards

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ATTENTION: If you speak a language other than English, language assistance services are available to you free of charge. Call 1-800-472-2689 (TTY: 711).

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia con el idioma. Llame al número de Servicio al Cliente que figura en su tarjeta de identificación llamada 1-800-472-2689 (TTY: 711 ).

ATENÇÃO: Se fala português, são-lhe disponibilizados gratuitamente serviços de assistência de idiomas. Telefone para os Serviços aos Membros, através do número no seu cartão ID chamar  1-800-472-2689 (TTY: 711 ).

ATTENTION : si vous parlez français, des services d’assistance linguistique sont disponibles gratuitement. Appelez le Service adhérents au numéro indiqué sur votre carte d’assuré appel 1-800-472-2689  (TTY : 711 ).

注意:如果您讲中文,我们可向您免费提供语言协助服务。请拨打您 ID  卡上的号码联系会员服务部 通话 1-800-472-2689(TTY  号码:711 )。

ATANSYON: Si ou pale kreyòl ayisyen, sèvis asistans nan lang disponib pou ou gratis. Rele nimewo Sèvis Manm nan ki sou kat Idantitifkasyon w lan (Sèvis pou Malantandan Rele 1-800-472-2689 TTY: 711 ).

LƯU .: Nếu quý vị n.i Tiếng Việt, c.c dịch vụ hỗ trợ ng.n ngữ được cung cấp cho quý vị miễn ph.. Gọi cho Dịch vụ Hội vi.n theo số tr.n thẻ ID của quý vị Cuộc gọi 1-800-472-2689 (TTY: 711 ).

ВНИМАНИЕ: если Вы говорите по-русски, Вы можете воспользоваться бесплатными услугами переводчика. Позвоните в отдел обслуживания клиентов по номеру, указанному в Вашей идентификационной карте вызов  1-800-472-2689 (телетайп: 711 ).

ការជូនដំណឹង៖ ប្រសិនប. ើអ្នកនិយាយភាសា ខ្មែរ សេ  វាជំនួយភាសាឥតគិតថ្លៃ គឺអាចរកបានសម្  រាប ់អ្នក។ សូមទូរស័ព្ទទ ៅផ ្នែ កសេ  វាសមា  ជិកតាមល េខន  ៅល.  ើប ័ណ្ណ សម្  គាល ់ខ្លួ ខ្លួ នរប ស់អ្នក ហៅ  1-800-472-2689 (TTY: 711) ។

ATTENZIONE: se parlate italiano, sono disponibili per voi servizi gratuiti di assistenza linguistica. Chiamate il Servizio per i membri al numero riportato sulla vostra scheda identificativa chiamata  1-800-472-2689 (TTY: 711 ).

참고 : 한국어를 사용하는 경우 언어 지원 서비스를 무료로 사용할 수 있습니다. 신분증에있는 전화 번호 1-800-472-2689 (TTY : 711)로 회원 서비스에 연락하십시오.

ΠΡΟΣΟΧΗ: Εάν μιλάτε Ελληνικά, διατίθενται για σας υπηρεσίες γλωσσικής βοήθειας, δωρεάν. Καλέστε την Υπηρεσία Εξυπηρέτησης Μελών στον αριθμό της κάρτας μέλους σας (ID Card) κλήση 1-800-472-2689 (TTY: 711 ).

UWAGA: Osoby posługujące się językiem polskim mogą bezpłatnie skorzystać z pomocy językowej. Należy zadzwonić do Działu obsługi ubezpieczonych pod numer podany na identyfikatorze zadzwoń 1-800-472-2689 (TTY: 711 ).

ध्यान दें: य दि  आप ह िन् दी बोलते ह ैं, तो भा षा  सहाय  ता  सेवा एँ, आप के लि ए नि :शुल्क  उपलब्ध ह ैं। सदस्य  सेवा ओं को आपके आई.डी. कार  ्ड पर दि ए गए नंबर पर कॉल करें  कॉल 1-800-472-2689 ( टी .टी .वा ई.: 711).

ધ્યાન આપો:  જો તમે ગુજરા તી બોલતા  હો, તો તમને ભા ષા કીય  સહાય  તા  સેવા ઓ વિ ના  મૂલ્યે  ઉપલબ્ધ છે. તમા રા  આઈડી કાર  ્ડ પર આપેલા  નંબર પર Member Service  ને કૉલ કરો કૉલ કરો 1-800-472-2689 (TTY: 711).

PAUNAWA: Kung nagsasalita ka ng wikang Tagalog, mayroon kang magagamit na mga libreng serbisyo para sa tulong sa wika. Tawagan ang Mga Serbisyo sa Miyembro sa numerong nasa iyong ID Card tumawag 1-800-472-2689 (TTY: 711 ).

お知らせ:日本語をお話しになる方は無料の言語アシスタンスサービスをご利用いただけます。ID カードに記載の電話番号を使用してメンバーサービスまでお電話ください 呼び出す 1-800-472-2689(TTY: 711 )。

ACHTUNG: Wenn Sie Deutsche sprechen, steht Ihnen kostenlos fremdsprachliche Unterstützung zur Verfügung. Rufen Sie den Mitgliederdienst unter der Nummer auf Ihrer ID-Karte an Anrufen 1-800-472-2689 (TTY: 711 ).

ຂໍ້ຄວນໃສ່ໃຈ: ຖ້າເຈົ້າເວົ້າພາສາລາວໄດ້, ມີການບໍລິການຊ່ວຍເຫຼືອດ້ານພາສາໃຫ້ທ່ານໂດຍບໍ່ເສຍຄ່າ. ໂທ ຫາ ຝ່າຍບໍລິການສະ ມາ ຊິກທີ່ໝາຍເລກໂທລະສັບຢູ່ໃນບັດຂອງທ່ານ ໂທ 1-800-472-2689 (TTY: 711).

BAA !KOHWIINDZIN DOO&G&: Din4 k’ehj7 y1n7[t’i’go saad bee y1t’i’ 47 t’11j77k’e bee n7k1’a’doowo[go 47 n1’ahoot’i’. D77 bee an7tah7g7 ninaaltsoos bine’d44’ n0omba bik1’7g7ij8’ b44sh bee hod77lnih call 1-800-472-2689 (TTY: 711).

Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. ® Registered Marks of the Blue Cross and Blue Shield Association. ®´ Registered Marks of Blue Cross and Blue Shield of Massachusetts, Inc., or Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. ®´´ Registered Marks, TM Trademarks. and SM Service Marks are the property of their respective owners. © 2020 Blue Cross and Blue Shield of Massachusetts, Inc., or Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.