The Best Care, For Every Member

Care that’s safe, effective, and timely. Every time. That’s our goal.

At Blue Cross Blue Shield of Massachusetts, we're committed to ensuring that our members get the best care. That it is...

  • Effective
  • Efficient
  • Equitable
  • Patient-Centered
  • Safe
  • Timely

And delivered in the most appropriate setting.

This approach to ensuring quality health care for our members involves every area of our company, as well as our network of doctors and hospitals, the employer community, and local and national policymakers. Through innovation and collaboration, we are improving the health of our nearly 3 million members and advancing the health system to provide effective, affordable care.

The National Committee for Quality Assurance (NCQA), a national organization that evaluates the quality of health plans, consistently rates us Excellent. Recently, NCQA named us one of the highest-rated health plans in the country for quality in their Health Insurance Plan Ratings for 2018-2019, putting us in the top 10 percent of U.S. health plans for quality. NCQA awarded our Commercial HMO/POS plan and Commercial PPO plan a rating of 4.5 out of 5.(1)

Further, our Blue MedicareRx Prescription Drug Plan (PDP) received 5 Stars out of 5 Stars from the Centers for Medicare & Medicaid Services (CMS) for the third year in a row, making us the top PDP plan in New England. Our Medicare Advantage HMO and PPO plans are high-rated plans at 4.5 Stars out of 5 Stars, which means that we’re also providing high-quality care for our Medicare members.(2)

U.S. News & World Report also named us best in the nation for our Medicare Advantage plan and Medicare Part D plan, making us one of only two health plans in the country to earn top marks in both categories.

1 NCQA's Health Insurance Plan Ratings 2018–2019 - Private
2 Every year, Medicare evaluates plans based on a 5-Star rating system.