PERSONALIZED SUPPORT
FOR YOUR CARE JOURNEY
Managing all the moving parts of your care isn’t always easy, especially when you’re facing a new, chronic, or complex condition. Our Team Blue Care app gives you the support you need throughout your care journey.
It’s the easiest way to connect with Care Managers and keep track of your health and well-being. Team Blue Care is safe, secure, and included in your plan at no additional cost.
Download the Team Blue Care app now, or call Team Blue
Care Management at 1-800-392-0098, Monday through Friday,
8:30 a.m. to 4:30 p.m. ET.
WHAT TEAM BLUE CARE CAN DO FOR YOU
The Team Blue Care app is with you every step of the way. Get support to complement the care you receive from your doctor, when you need it most.
Watch this video to learn more about how they can:
- Answer your questions about your care and treatment plan
- Help you set and reach health goals
- Coordinate your care and assist with finding services like transportation
Manage your everyday health needs and better understand your condition with personalized tools and insightful resources, including:
- A personalized daily health checklist
- Reminders for medications, appointments, and exercise
- Personalized health and wellness content
- A progress tracker for daily health goals, from steps to medication doses
IS TEAM BLUE CARE RIGHT FOR ME?
If you received an invitation to use the Team Blue Care app, it might be just what you need to help manage the moving parts of your care.
Team Blue Care can help you when:
- You’re facing a new diagnosis
- Your condition has changed
- You have a new treatment plan
- You need support managing a mental health condition
- You’ve recently been discharged from inpatient care
Team Blue Care Management’s hours are Monday through Friday, 8:30 a.m. to 4:30 p.m. ET. If you send a chat after business hours, you’ll receive a response the following business day.
Watch this video to learn how to download the app and get started.
Blue Cross Blue Shield of Massachusetts offers a mobile app that helps you manage the moving parts of your care and get one-on-one support from Team Blue Care Managers at no additional cost.
Follow these steps to get started with the Team Blue Care app.
First, find the Team Blue Care app in the App Store or Google Play.
Next, tap Get or Install to download the app. The app may take a moment to download.
Once the download is complete, open the app.
Tap “sign up” to get started.
Enter your access code in lower case letters.
Now, enter you Member ID, we'll use this to confirm your health plan information.
To confirm your identity, enter your date of birth.
Now it’s time to set up your profile.
Confirm, add or edit your profile.
Next, set up your account login information with your email and password.
This email address will serve as your username when you login to use the app.
Make sure to create a password with eight characters, at least one letter, one number, and one special character.
You’ll be asked to view and accept Wellframe’s privacy policy and End User License Agreement. Team Blue Care is powered by Wellframe, an independent company providing the technology that enables and improves our digital care management experience.
That's it! You’re ready to get started.
Make sure you enable notifications so that you can stay on top of reminders and messages from your care team.
This is your daily checklist. Take control of your health through clinically-approved programs, suggested by your Team Blue Care Managers.
On the Me tab, you can measure progress toward your health goals. You can track your checklist completion, steps, medications, and blood sugar.
Open your physical activity task to sync your steps from Apple Health or Google fit and track your steps throughout the day.
Add a medication reminder to help you stay on track.
You can also access your personalized resource library.
Use chat to get direct access to Team Blue Care Managers--real people dedicated to providing you with timely support. You can send a message any time, and your care team will get back to you during business hours.
Thank you for signing up to use the Team Blue Care app. Team Blue Care Managers are ready to answer your health and wellness questions.
If you have any problems signing up, reach out to [email protected]
GET STARTED TODAY
- Download the Team Blue Care app from the App Store®’ or Google Play™ on any of your mobile devices
- Enter the access code provided by Blue Cross*
- Follow the prompts to complete the registration process
*If you haven’t received an access code, call Team Blue Care Management at
Frequently asked Questions
Team Blue Care Managers include registered nurses, mental health specialists, dietitians, and other health professionals trained to help you manage the moving parts of your care. Care Management, delivered over the phone or through the Team Blue Care app, is included in your benefits at no additional cost. Participation is optional and won't affect your benefits. You can opt out at any time by either notifying your Care Manager or calling Member Service at the number on your member ID card.
Blue Cross will invite you to download the app. You’ll receive an access code, which you’ll need for completing the app registration.
You’ll need the following items to get started: access code from Blue Cross, your Blue Cross member ID card, and a smartphone or tablet.
With MyBlue, you can view your health insurance benefits, track your claims, and get information about your plan. The Team Blue Care app gives you access to Team Blue Care Management to help you manage a condition, recover from a recent surgery, or improve your health.
Team Blue Care is included in your Blue Cross plan benefits at no additional cost to you.
Wellframe is an independent company providing the technology that enables person-to-person connections and improves the care management experience.
The access code you receive is required to complete your registration. It will be a series of letters and/or numbers provided by Blue Cross that you’ll use to register for the Team Blue Care app.
Make sure you’re typing it in correctly. It should have all lower-case letters and no spaces. It may include numbers. If you need assistance, call the Wellframe team at 1-844-452-4085 or send an email to [email protected].
The app is compatible with Apple devices running iOS 14 and newer, including iPhone®´, iPad®´, and iPod touch®´. It’s also compatible with smartphones and tablets running on AndroidTM 8 and newer, which run on brands such as Pixel, LG, Moto X, Nexus, HTC, and Sony.
If you’re having trouble downloading the app, check to see that you have enough memory available, are connected to WiFi, and have a mobile operating system that’s compatible with the app.
The Team Blue Care app uses minimal data to work properly on your smartphone or tablet. It’s unlikely to cause you to go over your data limit, especially if you’re using Team Blue Care on a WiFi network.
For your added security, passwords are case-sensitive. This means that your password will not be recognized unless it is entered exactly as it was created (this would include upper- and lower-case letters, numbers, and/or special characters). You may reset your password at any time by clicking the Forgot Password link and following the steps.
You may reset your password at any time by clicking the Forgot Password link and following the steps. If you need assistance, call the Wellframe team at 1-844-452-4084 or send an email to [email protected].
Call Team Blue Care Management at 1-800-392-0098 and select option 1, Monday through Friday, 8:30 a.m. to 4:30 p.m. ET.
If you have questions about Care Management, call Team Blue at 1-800-392-0098 and select option 1, Monday through Friday, 8:30 a.m to 4:30 p.m ET, or send an email to [email protected].
If you have technical questions, call the Wellframe team at 1-844-452-4085, Monday through Friday, 9:00 a.m. to 5:00 p.m. ET, or send an email to [email protected].